Skip to main content
S
Sean_AP
Participant
October 18, 2024
Question

Substance Designer is crashing every 5 minutes

  • October 18, 2024
  • 2 replies
  • 1408 views

Dear Community,

I have been using Substance Designer for a few weeks now and the program is supposed to become an integral part of my workflow. However, I can't work with it for 5 minutes without the application crashing. There is also no system behind it, so it can happen that the program crashes at any kind of operation. Best crash so far yesterday, when there was a crash when clicking the cancel button of the crash report popup!!!

Do you also experience this? Is the software an absolute disaster and you are only using it due to a lack of alternatives or could the problem be on my (system/hardware) side? Just in advance, I have all drivers of graphics card & Co up to date and use Windows 11 with an Geforce 4070. Thanks for any response, because I am honestly a bit desperate because I wonder how I should work with it and build a business workflow on it if it is such an absolutely disastrous experience to work with it...

This topic has been closed for replies.

2 replies

Luca Giarrizzo
Community Manager
Luca GiarrizzoCommunity Manager
Community Manager
October 21, 2024

Hello Sean,

 

Thank you for reporting these crashes and for your patience throughout. Thank also to @Marco Vitale for their thoughtful advice.

 

I have reviewed the crash logs and can suggest trying two troubleshooting steps:

  1. Try running Designer with no external display.
  2. Check you laptop's power management settings, and make sure it is configured for the best performance. Also look for third-party software which enforce a power management plan. These are common on gaming-oriented systems (E.g., ASUS Armoury Crate for ASUS gaming laptops). Again, adjust setting for best performance.

 

Please let me know any of these adjustments helped improve Designer' stability.

 

Best regards.

Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
S
Sean_APAuthor
Participant
October 27, 2024

Hi Luca,

 

thank you for your reply. I think I tried all recommendations, but also with no external dispaly designer still crashes regularly. Since I disabled some GPU features and disabled the python plugin I had the feeling it could be a bit better, but am not really sure. It is still not possible for me to work more than 20min without a crash. Will try to use another and even stronger machine these days, will give an update if it seems to be an individual issue with my laptop or not.

M
Community Expert
Marco VitaleCommunity Expert
Community Expert
October 20, 2024

Hey Sean,

I'm really sorry to hear that you experience such a behavior of Designer, in my experience it is quite robust and crashes very little, so the problem is most likely not the Software itself.

I'm not a technical support person, but I'll try to give you some ideas, what to try so you may find the problem.

First of all, send the crash reports to Adobe whenever you can, they are usually very quick with analyzing them and find a solution.

In the meantime here are some things, which let Designer crash in my experience:

  • Python Plugins can make the Software instable, due to flaws in the scripts, which can't be handled by the software, so try to deactivate all plugins in the plugin manager.
  • Substance Designer can be very heavy on the GPU, there may be some driver issues or other problems using the GPU, so maybe try closing the 3D view, and switch to the CPU Engine in the preferences.
  • Another problem maybe a corrupted installation, did you try to uninstall and reinstall the Software?

These are my best guesses, but as I said, I'm not technical support, these are just points from my experience, which may help you with finding the problem.

 

Stay healthy and creative Marco 

    S
    Sean_APAuthor
    Participant
    October 21, 2024

    Hey Marco

     

    Thank you very much for your reply. I already expected that the software in general can't be that bad. It actually seems to get better when I disable the GPU features and the only python addon that was enabled by default. It's still frustrating to not understand the exact reason on a brand new high-end laptop, but at least I was able to work for hours yesterday without crashing.

    M
    Community Expert
    Marco VitaleCommunity Expert
    Community Expert
    October 21, 2024

    I'm glad it helped a little,

    this sounds to me, like a GPU driver issue, did you try to activate the plugin again? Did it make any difference?

    You should reach out to Adobe Substance Tech Support, which may have a more specific diagnosis.

    Which GPU-Driver did you install? The Nvidia Game-Ready or the Studio-Driver package? I suggest give the Studio-Driver Package a try and activate GPU-Features again.

    Stay healthy and creative Marco

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices