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default0inqlffab0uu
Participant
January 26, 2022
Question

Substance Graph / Program Crashing

  • January 26, 2022
  • 1 reply
  • 199 views

Hi there, I'm attempting to open a new substance graph and the program keeps crashing. 

 

Am I doing something wrong? 

This topic has been closed for replies.

1 reply

Luca Giarrizzo
Community Manager
Luca GiarrizzoCommunity Manager
Community Manager
January 27, 2022

Hello,

 

Thank you for reporting this issue.

 

A crash when creating a new project is often related to the initialisation of the 3D view renderer.

 

First, please update/reinstall your graphics drivers. You can find the latest drivers for your specific GPU here (NVIDIA), here (AMD), or here (Intel).

 

Then, follow the steps in the 3D view initialisation section of this page in our documentation.

For your information, this section of our documentation includes troubleshooting steps for various common issues in Designer. Take a look at this post to learn more.

 

Please let me know the results in this thread. I appreciate your patience!

 

Best regards.

 

Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe
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