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Participant
February 6, 2023
Question

Substance products not installable on Desktop

  • February 6, 2023
  • 3 replies
  • 491 views

(this was marked as spam so I'm reposting)

I am unable to install the Substance suite of products on my desktop. I recieved a key for student use and installed the products on my laptop, however when I sign into my account on deskop the substance products either show as "trial expired" or "request access".

 

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3 replies

Nancy OShea
Community Expert
Community Expert
February 7, 2023

Were Substance 3D Design Tools added to your school's plan?  I ask because it's a separate purchase that's not part of Creative Cloud plans.  Your IT dept admin could tell you more about that.

 

If it's not included, you will need to subscribe under a separate ID (email) and password.

https://www.adobe.com/products/substance3d/3d-augmented-reality.html

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
February 6, 2023

contact your plan admin.

Participant
February 6, 2023

I am unable to install the Substance suite of products on my desktop. I recieved a key for student use and installed the products on my laptop, however when I sign into my account on deskop the substance products either show as "trial expired" or "request access".