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Bortz
December 18, 2025
Question

HEVC h.265 is missing in Adobe Media Encoder 25.6 on macOS - It is available in Premiere, Though

  • December 18, 2025
  • 2 replies
  • 351 views

HEVC h.265 is missing in Adobe Media Encoder 25.6 on macOS - It is available in Premiere, Though.

This is happening on multiple machines of different types across my team. And we are at a loss as to why this is happening and what to do about it. Any concrete information about H.265 support in adobe products on macOS would be appreviated. 

We do still see H.265 in Premiere. But sending an export to Media Encoder causes the selected codec to switch to AAC audio. 

 

Media Encoder: Version 25.6 (Build 98)

macOS: Sequoia 15.0 through 15.7.3

This appears to have started happening in one of the recent Media Encoder 25.x versions.

H.265 presets are still present, but when we select them we get an error about the codec being missing.

    2 replies

    ChWard
    Community Manager
    ChWardCommunity Manager
    Community Manager
    December 22, 2025

    Could be a license related issue. Are the machines the same that show HEVC on Premiere? If running in trial mode (or any other non fully licenses modes) it is expected that HEVC is not visible.

    B
    BortzAuthor
    December 22, 2025

    Hello,

    They are on the same machines.  I mentioned that jobs queued from Premiere to Media Encoder turn into an AAC jobs instead of staying configured as HEVC as it was in Premiere. We are not seeing any other liscense issues with our installs. We have an on-going institutional liscense that we never have to worry about maintaining as that is done for our whole organization centrally.

    Reinstalls, including with the uninstaller have so far not fixed the issue. Nor have downgrades to recent ME versions.

     

      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      December 19, 2025

      Screenshot 2025-12-19 at 10.48.15 AM.pngHi,

      Thanks for the message. I understand the problem, however, I am not seeing the same. I am not on the same version of the OS as you are, though. I hope someone on the team or the community can check their system for a reproducible case. I hope we can help you shortly. Sorry for the hassle.

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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