gordonj24399239

Participating Frequently

Question

ME will not load. produces and error when opening

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Adobe ME 2021 when downloaded from Creative Cloud app produces an error and will not open.

I am currently using a iMac on macOS Big Sur 11.3

Can someone contact me so I can download and use the software.

Thank you.

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Participant

Hi there, I am experiencing the same problem. I am running on Big Sur 11.4 (just updated) and tried reinstalling Media Encoder. Still no change. Right now, I'm importing my footage into After Effects which can successfully be added to Media Encoder Queue as a composition. It's pretty tedious, so hopefully this issue can be resolved.

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Legend

Thanks for reaching out. Could you share the crash log for the analysis? Please refer to this article for help: https://community.adobe.com/t5/premiere-pro/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778

Regards,

Shivangi

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Participant

Hello! I shared the crash log yesterday. And I can't seem to find it following the path of the provided forum topic.

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Known Participant

I got the same problem

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Legend

Thanks for writing in. Did you try the suggestions shared above?

Did it help?

Let us know.

Best,

Shivangi

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Known Participant

Yes I did, still a problem. I even tried putting in version 14.9, that at one time worked but even that did not help

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Legend

Hi there,

We appreciate you writing in. I understand AME does not load for you. Could yu share more details?

What error do you get when you try to launch the application?
Was it working fine with the previous version?
Do you have any other Adobe application?

Regards,

Shivangi

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gordonj24399239Author

Participating Frequently

1). See image attached.

(Adobe Media Encoder has encountered an unexpected error and cannot continue.)

2) Previous versions have worked before. When this didn't work, I unistalled and then re-downloaded. It will currently not open.

3) Yes. I have several other Adobe CC applications, all seem to be working fine, includign Photoshop, Illustrator, InDesign, Premier, etc.

How do we get ME working?

Thanks

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