When Premiere Pro crashes, it places the crash logs on your computer. The crash logs store relevant information that can help in troubleshooting the issue. Having a copy ready for technical support can lead to a quicker resolution.
Follow these steps to find Premiere Pro crash logs on Windows:
Open Windows Explorer by pressing the Windows+E keys.
15.0 refers to Premiere Pro 2021. If you're using a different version of Premiere Pro, you have to check the corresponding folder for that version. For example, the crash log for Premiere Pro 2020 is stored in the 14.0 folder.