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jacky16873146
Participant
January 15, 2020
Answered

Media Encoder 2020 just stops mid export!

  • January 15, 2020
  • 13 replies
  • 46723 views

Media Encoder 2020 will not stop hanging on exports, not freezing, just stopping usually about a third of the way through. Both myself and my colleague on our two seperate machines are running into this issue on almost every export we send to Media Encoder.

 

We have been trying to export 15 short graphics based videos built in after effects, nothing particularly strenuous. Have spent the last few months rendering the same style videos through Media Encoder 2019 without any issues. As soon as we updated, the problems began!

 

It seems to freeze whenever you go to touch Media Encoder, After Effects or Premiere once the render has been started. I've been using this for years and I would like to think I'm fairly good at troubleshooting but everything I try doesnt fix it. Ive had to resort to rendering straight out of After Effects and then re-rendering straight out of Premiere.

 

If anyone knows how you would go about sorting the issue out and getting Media Encoder Working again, please send some help my way. This is making my job near enough impossible especially with looming deadlines.

 

System Specs:

i7-8550U 1.8GHz

8GB

64-bit Windows 10

    Correct answer BigJ76

    This is what I was able to get to work for me. Your mileage may vary. When my Media Encoder would stop rendering I would click the "pause" button to pause the rendering operation that had stopped anyway. Press Ctrl-Alt-Del to bring up Task Manager. Under "Background Processes" you'll see Adobe After Effects. Click on it and then click "End task". AE will come right back up but it will be at much lower memory use. Un-pause your render job in ME and after a few seconds it should start going again. This happens when total memory in my system gets around 75% used and AE is using 15gb of that. There's more than enough memory to spare and I don't know why ME decides to quit when AE gets that high but it did. You do have to babysit your render job to repeat this proces but it worked on my end /shrug

    13 replies

    s.despins
    s.despins
    Known Participant
    March 1, 2024

    This solution worked for me! Though I had to pause, play, pause, play along with closing AE three times to get past its hiccup. Rendering was stalled at the beginning for me instead of the end. *Most up to date Adobe apps as of this post.

      T
      Topo24302853f86n
      Participating Frequently
      June 2, 2023

      I solved the problem by just installing After Effects 2019. Everything that came later than that version can go away forever for me.
      Renderings now are 20 ways faster.

      [Abuse and profanity removed by moderator]

        S
        sean29951469yc2m
        Participant
        May 18, 2023

        HEY!  It worked for me too!  Went down to background services, end task on After Effects.. my Media player (though still slow) started to render again.  GOTTA LOVE THE INTERNET   TY!

        C
        cheeto28121958he4d
        Participant
        January 26, 2023

        you could also try disabling Adobe encoder CC - Edit - Preferences and disabling "enable Parallel enocding"

          DanonDogg
          DanonDogg
          Participant
          May 28, 2023

          finally! ty

          J
          juggernaut1967
          Participant
          August 17, 2022

          This fix worked, but it is literally,.... the stupidest glitch ever. Frustrating. 

          B
          BigJ76Correct answer
          Participant
          April 3, 2022

          This is what I was able to get to work for me. Your mileage may vary. When my Media Encoder would stop rendering I would click the "pause" button to pause the rendering operation that had stopped anyway. Press Ctrl-Alt-Del to bring up Task Manager. Under "Background Processes" you'll see Adobe After Effects. Click on it and then click "End task". AE will come right back up but it will be at much lower memory use. Un-pause your render job in ME and after a few seconds it should start going again. This happens when total memory in my system gets around 75% used and AE is using 15gb of that. There's more than enough memory to spare and I don't know why ME decides to quit when AE gets that high but it did. You do have to babysit your render job to repeat this proces but it worked on my end /shrug

            N
            Nacho2459478840bg
            Participant
            May 25, 2022

            I can't believe that it worked, thank you.

            A
            adamm12692414
            Inspiring
            September 25, 2021

            Got the same problem, premiere export doesnt work either, tried repairing, uninstall reinstalling and nothing works!

            D
            Daggeira
            Participating Frequently
            January 26, 2021

            Same problem here, reinstalling/repairing did nothing, and it happens if I try to export with Premiere as well. (Also, the process won't go away unless I restart my PC). Not only will it not export, but BOTH programs freeze and the process can't be aborted. I deleted an old version, realizing I had forgotten to fix something ,and not only can I not export the new file, but Windows doesn't have the old one in the Recycle Bin for SOME reason... And it's due to be uploaded tomorrow.

             

            Everything is up to date, though I HAVE attempted other versions to no avail.

             

            -AMD Ryzen 5 3600X processor

            -Nvidia Geforce RTX 2060 Super 

            -16 GB RAM

              R
              RadiantJ
              Participant
              March 30, 2021

              I had a similar problem and I tried everything without any solution. I later found the problem and fixed it by myself. This has nothing to do with hardware at all! If Media Encoder freezes and stopped, go to the error log (Ctrl+Alt+L) and it will show you the exact time in your video where the error is coming from. It's just 1 frame! Go back to Premiere Pro and delete that 1 frame, not the whole clip. That's all. It's funny, but it worked for me twice already. I do hope this helps you out.

                T
                tasnadiotto
                Participant
                November 10, 2020

                Same issue here, I updated, but no result, still stops... 

                I use a MacBook 

                MacBook Pro (16-inch, 2019)

                2,4 GHz 8-Core Intel Core i9

                32 GB 2667 MHz DDR4

                AMD Radeon Pro 5500M 8 GB

                Intel UHD Graphics 630 1536 MB

                kazzakman
                kazzakman
                Participant
                November 10, 2020

                The problem didn't stop for me when I uninstalled or updated Adobe Media Encoder, After Effects, or Premiere. It only fixed when I went to the Applications > Adobe Creative Cloud > Uninstalled Adobe Creative Cloud. It gave me this window and I selected "Repair." Since then Adobe Media Encoder has been working for me. 

                It's so frustrating so I hope this helps you @tasnadiotto 

                D
                done87270249
                Participating Frequently
                October 14, 2020

                RE underpowered machines being the issue, I doubt it --- I've got a 7740 w/i9 and 96gb RAM, RTX 3000, and this still happens frequently. Might be a video driver issue, in that if I switch to the OpenCL vs. CUDA I get it less often, and like others renders in AE itself via the Render Queue works every time---at the expense of not being able to do any further work in AE until it's done.

                 

                  kazzakman
                  kazzakman
                  Participant
                  October 24, 2020

                  I just tried uninstalling and then reinstalling creative cloud. It asked if I wanted to repair instead of uninstalling. I said okay. It's been a week and I haven't had it stop on me mid-export.

                   

                  I'm thinking it might have something to do with dynamic link 🤷🏼‍♂

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