Media Encoder (CC2019 Problem) - hangs/freezes during encoding

The combination of April 2019 Adobe updates (Premiere and Media Encoder 13.1) and the Nvidia Creator-Ready drivers seems to have solved the problem for me.

Try turning off/disabling all motion blur settings.

Using this sometimes affects the audio and also causes encoder to freeze

Not using motion blur stopped my encoder freezing and audio issues  

Hello guys,

I am new to this subject, but I graduated from Computer Engineering and I did some test. I had both problems of crashing and freezing, most of the time it was freezing.

Even though I had CUDA acceleration the GPU processors were never being used, only CPU, so I disconsidered an nVidia problem, for now.

So I monitored the CPU and I noticed that on high end quality render setups the CPU temperature increases drastically to alarming levels of 98C plus (208F). This causes the CPU to drastically reduce its speed in order not to burn and this was causing the freezing. It was not a freeze but a super super slow rendering time.

My suggestion is to download a temperature monitoring app (I used Core Temp) and try to see if the freeze will happen around the time the temperatures of the cores go above 93C-95C (200F). If it happens try a lower quality render and monitor the temperature. If render goes well and temperatures do not surpasse 200F you already know this could be a problem for the Freezing.

I have a i7-9700k with RTX2060 and 32Gb RAM and two SSD drivers one for the application and the other for the rendered file.

Have the same issue, went back to 13.0 and life is back to normal thank god!

Insane that this has gone on for so long but... only noticed the issue today, think i was slack with updating till yesterday though.

GUYS, I had to talk with the worst customer service ever, so you don't have to. The mighty ADOBE SUPPORT

So basically after 5 or so hours on my PC, adobe support told me to not use cc 2019 and use cc 2018. YAY! F**kers

They know about this issue and all they said to this: "So you tell me not to use cc 2019 and start 50 projects from the start on cc 2018? Are you serious?"

was: "We're sorry for that Inconvenience caused to you."

I hope to find better software for my work then Adobe's sooner then later. The WORST company ever.
This will continue....

(all they did was the same things normal non-stupid user could do by himself. Unistall all apps, change preferences, update user access.)

Ugh I am having the same issue - but I'll tell you something that just worked (but didn't work last night when I tried it). I paused my video when it was sitting at the 00:00:00 mark (for ages..) for about 30 seconds/a minute - and when I hit "play" it finished. Just to at least give you one single shred of hope, sometimes you can make it out of this alive! But as mentioned, I tried this last night and it did not work because I just toggled on and off with the pause a few times, didn't let it sit and rest. So it may only work sometimes. Best of luck out there.

This is ridiculous. I don't know if this is a Nvidia problem, Adobe's fault or both. Bought a brand new GTX 1660 Ti, hoping to improve Premiere CC performance through CUDA acceleration, now it's completely useless until this problem get fixed. And it's known since december 2018, come on!

I have this exact same problem. Not a single PC in the entire production is able to queue project in AME from AFF or Premiere.

I'd love too have work like adobe developers. I could get paid for something that simply doesnt work and blame it on customers drivers, updates etc.

Same ********!!

Im having the same issue. I just recently updated PPCC and I have had several crashes when trying to export from PP. Im using a iMac Pro 3 GHz Intel Xeon W 128 gig ram with Radeon Pro Vega 64