Media Encoder Stops Encoding with the New CS5.5

In my case, the problem solved when I cancelled Adobe Updates.

Perhaps there was some kind of conflict when my workstation attempt to communicate with with two Adobe servers at the same (AM and Updater).

Hope it helps.

I had the exact same thing; A que of 16 video's stopped randomly after a few video's or sometimes in the middle of a rendering.

My work around helped me tonight to keep the que going!

My system:

Macbook Pro late 2013, i72,3 ghz, 16GB ram, Nvidia GT750M. Adobe Creative Cloud.

Project on external SSD 1TB USB3.0 , AME on internal drive of course. Turn on the que as you normal do. After that i used a random video on the external ssd, and let this play repeatly the whole night during the rendering. Why?

I had the feeling the disk went idle. Now the disk had to keep running. And voila!

In the morning the que was finished!

I hope it will work for you guys as well!

I installed addition memory (8G) hoping this would solve the problem of freezing during export from AME. Unfortunately the problem persists with no clear path for a solution. I switched to PP from FCP and I like the system a lot. But if I can't export my 90 minute doc it is useless. Anybody, help, please.

Hi,

This had been plaguing me for months. Down-sampling super HD stills in my project has resolved this issue for me.

I had several images (over 4k across) that I was using as slide overlays and AME would hang on exporting just one of these (not even multiple copies) using CUDA acceleration on my Dell Precision laptop with an Nvidia Quadro FX 3800M graphics card. I would also get Nvidia messages that my hardware wasn't good enough (Premiere Pro 5.5 would then crash) while I was editing these stills in the timeline - e.g. putting fade transitions onto them.

Changing the stills to be 1920 x 1080 last night has fixed both the export problem and the editing crashes and AME got to the end of the export no problem.

Hope that helps.

Kaleel

I used to be able to reproduce this freezing bug pretty consistently but then I downloaded the latest driver for Quadro FX4800 and now I can't repro.

Can somebody confirm that this bug is gone after the newest Quadro FX 4800 driver is installed? http://www.nvidia.com/object/quadro-tesla-win7-winvista-64bit-276.42-whql-driver.html

Thanks

I am having the same problem. I have updated my (nvidia) video drivers to the latest version, and also the computer bios (It's  Dell Precision workstation T3400), and it is  no help. I'm trying to use AME to encode about 30 SWF videos to H.264 mp4 files, using a queue in ME, and it reaches a certain point (it varies on each video) and hangs. I have only been able to successfully encode about 1/10 of the videos.

How can I get a "downgrade" to the CS5 version so I can get some work done?  I used AE CS5.5 to create these comps. Can I encode those in CS5? If not, I need a downgrade to AE as well. I just purchased an upgrade to the master suite for this project as I had the web suite before?

BTW, the same comps render perfectly, with no issues using the same settings as above in AE directly.

I too have a similar problem to those reported here.

One hour 20 minute video comprising only two clips. Plays perfectly in PremierePro, and can export to tape back to camera.

In PremierePro, export media, select settings, and select Queue. AME loads, click on start button, and encoding begins. Estimated time is around 8 minutes - after about 1 and a half minutes, encoding sudenly stops - no error messages, machine has not hung, task manager showing very low CPU usage. On attempting to exit AME, sometimes does so, sometimes gives "not responding" and have to crash out. Moved entire project to another hard drive in case drive is the problem. Tried encoding only the second half of the video (in case there is a fault in the source material in the first half) - behaviour is the same - hangs at between one/two minutes.

Machine is Intel i7, Windows 7 Ultimate, 12Gb memory, OCX-Vertex2 Solid State drive for System and Apps, Western Digital Caviar Black 6Gbps drive for data, Seagate Barracuda 3Gbps drive for backup. NVidia GeForce 210 video card (so rendering using software only).

Adobe Production Premium 5.5, all latest updates downloaded and applied.

OS fully updated.

I bought all new hardware and the latest version of Adobe production Suite to try and eliminate the problems I was having with my aging Premiere Pro 2 system - very frustarting that things are worse than before! At least with my creaky old system I was able to get video encoded out of it!

Any suggestions on how tests to carry out most welcome!

Hi,

I'm new to Adobe CS5.5 and am facing a similar frustrating problem of sitting for days waiting for a short and simple 7 minute photo montage using after effects to render but it seems to hang at about 2/3 during the render. It does not specifically mentions that it hangs but the Elapsed time and Estimate remaining time hangs there. There is no way to save the painful last 2 days of rendering and I am forced to cancel and re-render again. Tried a few times but it seems only short renders (by short I mean less than 24 hours...) seem to have a higher chance of a successful render. Its like playing roulette with CS5.5 and you never know if you'll get a successful render after sitting at the pc for days and realising it hangs halfway yet again.

My Specs are:

GTX 560i (Have obtained latest driver updates)

AMD phenom 1100 - 6cores

No heat problem, sufficient power wattage

16gb ram

I'm just surprised a 7 minute photo montage with only 1 simple particle effect and some clouds effect could take days to render, but the render is never completed as it hangs halfway or 2/3 way. The much hyped mercury engine doesn't seem to work as fast as advertised- With Open GL enabled or disabled, my rendering speeds and ram preview speeds are horribly slow.

Am i doing something wrong as a newbie or is there something seriously wrong with CS5.5's rendering programme? I just want to render out to a HDTV widescreen and I believe rendering a 7 minute photo montage shouldnt take days... Would appreciate any advice on which settings I should use to ensure good quality on screen without leaving the PC on for days trying to render a short 7 minute photo montage.

Funny, I just have a kind of DajeVu.

When CS2 came out, the MediaEncoder did not work correctly. Several Updates later people were still having trouble with it. Instead of fixing the problem, Adobe released CS3 with a new MediaEncoder with just the same old errors for another hundreds of dollars. People hoped that CS4 would bring an end to that, but alas! The same crappy piece of never-fixed software.

Now CS5 is out and you people are still hoping to get a working application? Havent you learned anything from Adobe?

I am having the same issues with AME constantly crashing, stopping, killing dynamic-link or spitting out cryptic messages and i am not the least surprised about that! That happens if you buy some small software company, rename their work and kick out the original developers for some cheaper outsourced student camp in india.

I am now used to rendering out uncompressed files through AfterFX and then encoding them with some freeware like SUPER.

"But that takes all day!" you say? Well, but at least I am getting out any result at all.

And I am now learning from Adobe. If my clients come to me not satisfied with the quite costly animations i do for them, i just tell them, that i cannot reproduce their feelings about my work and they should perhaps pay me even more and hope that the next job will meet their expectations,

Do you guys still remember the times when Adobe Software was some trustworthy base to build a business upon? Ah, yesss, back then....

My previous export from last night crashed with 10 minutes remaining. Trying export with AME 5.0 instead of 5.5. Also switched destination to desktop instead of external HD.

FCP 7 is like an old girlfriend you're still cool with. Hey, I need some help. Can you output this without crashing? Cool.