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WPlew
Participant
June 21, 2023
Question

Non-stop crashes with both Premiere and AME

  • June 21, 2023
  • 1 reply
  • 217 views

I have been having non-stop crashed with both Premiere Pro and Adobe Media Encoder during export. I've tried reinstalling and wiping preferences with no luck. All drivers are updated. I've tried a few different versions of the 2023 builds with no luck. System specs shoud be more than sufficient, I have a dump log from the crash but it's saying the format is unsupported for attachments. I'm at the end of my rtope here, it's been crashing for 45 minutes straight at this point and having a render complete is basically a prayer. I've tried using both CUDA and software playback only. I've tried changing from VBR to CBR on output render. System isn't remotely close to topping out. During render CPU is around 60% with maybe 20gb of memory being used. Typically renders get a few minutes in before crapping out, this occurs with both 1080 and 4K renders.

 

Windows 10 Pro

i9-13900KS

RTX 4090

64GB RAM

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1 reply

Kartika Rawat
Community Manager
Community Manager
June 22, 2023

Hi there!

Sorry about the crash. Do you have any third-party plugins? Could you check if there's an update available for your GPU driver?

 

Could you check if crash reports are saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778

Let us know.

Thanks,

Kartika

WPlew
WPlewAuthor
Participant
June 23, 2023

No third party plugins, no driver updates. I have multiple crash logs but they're .dmp and the attach function says those are not supported.

WPlew
WPlewAuthor
Participant
June 29, 2023

Still looking for help with this. This is becoming very bothersome to try and work around, taking what used to be 10 minutes of rendering and now videos take hours of attempts.