Question
FAQ: Where do I find Premiere Pro crash logs on Windows or Mac?
When Premiere Pro crashes, it places the crash logs on your computer. The crash logs store relevant information that can help in troubleshooting the issue. Having a copy ready for technical support can lead to a quicker resolution.
Follow these steps to find Premiere Pro crash logs on Windows:
- Open Windows Explorer by pressing the Windows+E keys.
- Unhide hidden folders by following these instructions: https://support.microsoft.com/en-in/help/14201/windows-show-hidden-files
- Navigate to the following folder to collect the crash log
OS:\Users\[username]\AppData\Local\Temp\Adobe\Premiere Pro\23.0\SentryIO-db\reports
[NOTE: <username> is your Windows user name]
23.0 refers to Premiere Pro 2022. If you're using a different version of Premiere Pro, you have to check the corresponding folder for that version. For example, the crash log for Premiere Pro 2022 is stored in the 22.0 folder.
AdChoices