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L4RRY_57
Participant
December 22, 2015
Answered

Rendered Audio Repeat Glitch

  • December 22, 2015
  • 43 replies
  • 37502 views

We are encountering a glitch in our media output after our recent Premiere Pro CC 2015 Update (installed 12/16/15). The exported media will fill empty audio portions with a repetition of the last 1.5 seconds of audio until a new audio clip in the timeline plays. I am also experiencing the output media with an arbitrary amount of blank footage added at the end. I've checked the timeline to make sure there was not any "straggler" clips hiding at the end. One 10 minute video exported as an hour and a half. We are exporting both through Media Encoder and Premiere.


I had exported a 20 minute movie before installing the update on my system into several formats without issue (H.264 MP4, MPEG2 Blu-ray). My co-worker had already installed the update and was encountering these issues exporting the same file. We didn't realize that the update could be the cause. So I installed the update afterward and am now noticing the same issues when I export files. We are both using new 2015 Macs, Yosemite and El Capitan.

Assuming this is a result of the Update, I'm wondering if anyone else is encountering this issue. Otherwise, I suppose this is more of a report than a question, unless you have a solution for me. Our temp solution is to fill the "dead" audio space in the timeline with low audio slugs.

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hi, Kevin; thanks for getting in touch -

    Unfortunately, the suggested workaround of the native sequence preference, and updating to 9.2.0.26, did not fix the problem for me.

    I've not tried the export-audio-then-reimport fix because in my case, I have 38 short (average 6 minutes) sequences rather than one long sequence, so the time spent doctoring 38 individual sequences ends up not being as "efficient" (the concept is relative) as babysitting Pr exporting each sequence in the background while I try to get other work done. If it's important to try that from a beta-testing or bug-hunting perspective, let me know.

    I've filed a few other bugs (through the public form) with Premiere was well that came up during this project, such as previewing issues when crossfading between two different pan-and-zoom settings on the same 4k source in a 720p timeline; I also have a bug logged several weeks ago with the Ae team concerning the "media offline" issue with AME, Pr, and a dynamically linked Ae comp. Between those and now losing a day due to the AME bug (which appears to a have been around for at least 2 versions), unfortunately I've not come away impressed with the "suite" approach to using Ae + Pr + AME. Or just using Pr solo. When previously-working features are broken by updates, there needs to be a more proactive approach to downgradin users to working versions so they can get work done and not miss deadlines.

    thanks -

    Chris


    Hi Chris,

    Sorry for your continuing troubles. The workarounds do sound quite painful. I brought up this topic with the engineering team and there's nothing we can do prior to the upcoming version on that issue. Very sorry about that.

    All you can do is file bugs as you have and I hope things will go smoother for you in upcoming projects. I hope to provide more info on how to avoid some of these issues and how to streamline processes.

    Thanks,
    Kevin

    43 replies

    K
    Kishore27673481xyz7
    Participant
    December 22, 2022

    Hi all, I'm using the latest version (2023), and I'm getting the same issue of the last second filling (repeats) the entire gap between the current and the next audio. Is there any simple solution to this issue? Thanks in advance.

    A
    Anonymous
    November 28, 2020

    hello, make composition duration larger than work area

    (if it still doesn't work, make composition duration even larger)

    it fixed my audio glitch in after effects and media encoder

     

    good luck

    youtube.com/archiproportion

    M
    melanies25826299
    Participant
    June 8, 2017

    Hi,

    I'm struggling with similar issues! I experienced different audio issues, when exporting sequences via AME! I'm currently working with the latest Premiere and AME version of CC 2017!

    Usually it helps to export directly out of Premiere, but that slows down the whole production process of course!

    My experienced problems:

    1. in the export file from AME my edited music isn’t exported correctly - when you compare the export file with the edited sequence you can hear that the export contains too many beats on the edit point - so it seems to ignore the actual edit points when exporting!
    2. my edit contains several audio tracks with voice over, SFX, music e.g. - and in the export via AME suddenly the volume of the voice over turns down for a few seconds - than it has full volume again - in an export directly out of Premiere the voice over sounds fine!

    But I had the same exporting issues with AE template files as well! It randomly happened a couple of times that the export just contains an offline symbol instead of the inserted company logo - although everything’s online in Premiere and After Effects! (PR and AE were both updated to the newest version) The same happened with captions (created in the Captions Tool) once - they were not embedded in the export file!

    What makes it hard to solve the problem is that I notice those bugs regularly and randomly.

    There are three edit stations in the company I’m working and we’re struggling with different and random problems in Premiere.

    I’m tankful for every starting point and help!

    Best Regards,

    M

    E
    epeets
    Participant
    March 19, 2017

    I just had this issue and it was due to the YouTube preset trying to encode my video at 48Khz instead of what my sequence audio is set to which is 44Khz. 

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 21, 2017

    Hi EPeets,

      wrote

    I just had this issue and it was due to the YouTube preset trying to encode my video at 48Khz instead of what my sequence audio is set to which is 44Khz. 

    Thanks so much for letting us know what was tripping you up. I'll add this to my troubleshooting notes.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    M
    milushmanimendra
    Participant
    October 11, 2016

    Hi everyone, my workaround to this problem is pretty different but involves 2 steps:

    1) render video directly in AE in any format

    2) convert with media encoder the rendered movie in mp4 (or whatever) which is obviously faster with a prerendered file

    I've tried the 2 second space and it didn't work for me... hope this could help someone

    B
    Bonesteel Films
    Participant
    September 14, 2016

    To everyone still having this problem. I was able to solve mine, this may not be the case for everyone... but hopefully it helps some people. I noticed the audio repeat glitch happening over some still photos. I took the photos and brought them into photoshop making an HDTV file with square pixels and saving it as a .psd I exported the .psd straight into premiere and replaced the stills (that were JPGS) and now it is rendering without errors.

    E
    easygoing_navigator98BC
    Participant
    September 29, 2016

    Hi,

    I´ve been having this problem for a 9 minute video for three months and I´ve tried tons of things, nothing works. Audio gets repeated during the exported version. Tips? Or will I have to wait for them to fix this bugg.

    Best Regards

    B
    Bonesteel Films
    Participant
    September 13, 2016

    Unfortunately this is marked as "fixed" and this problem is certainly NOT fixed. I'm running into this error constantly lately.

    "Tell us there is a bug" is totally unacceptable as the tagged "correct answer". We are professionals who depend on deadlines and having software we can rely on is imperative. It seems like the mistake is coming from a gap in noise, when there are no dB whatsoever it automatically fills it near the end. I'm going to put in some static noise at a very low dB and see if this can be a temporary fix.

      C
      creativebluejay
      Participant
      August 5, 2016

      Adobe any idea when you might fix this bug??  Having to work around this issue is time consuming and very frustrating!

      Mad Pierre
      Mad Pierre
      Participating Frequently
      August 5, 2016

      I applied yesterday's updates to Creative Cloud and this is now fixed for me.

      M
      MiZwo
      Participating Frequently
      August 5, 2016

      Please, tell us exactly the actually versions of your updated After Effects and Media Encoder. My Creative Cloud Updater shows only the old versions with this bugs - versions 2015.3. Can anybody else confirm that there are updated versions without audio repeat bugs?

      A
      Anonymous
      July 30, 2016

      This glitch that repeats the audio in the last few seconds of each rendered composition has been an ongoing issue and still hasn't been resolved.

      I'm sure a lot of people agree with me here when I say that customers and I are paying Adobe money for a service. This service is to allow us to use your software. For me, the fact that Adobe Media Encoder won't output my work correctly is the same as me paying for a non-existent product/service - I'm also missing out on clients/work.

      I'm aware of the work-around however as Adobe Media Encoder plays a huge in a lot of people's workflow, it should be a number one priority in getting this fixed asap.

      Adobe, please get this fixed.

      joel98689390
      joel98689390
      Participating Frequently
      July 30, 2016

      Right. Did you file a bug report? 

      A
      Anonymous
      July 31, 2016

      Yes, I have filed a bug report.

      laurenm59844026
      laurenm59844026
      Participant
      July 21, 2016

      Yep, the glitch is still there, after latest update in July. Just to reiterate, the only thing that seems to be working, like for so many others, is to add a couple of seconds (2-3) at the end and then trimming the comp in Media Encoder. For some of you it works without trimming.

      Please Fix this as soon as possibe.

      Thanks!

      joel98689390
      joel98689390
      Participating Frequently
      July 30, 2016

      Trying to be very patient for a fix, but it's hard when you're trying to wrap up a long work day with some final renders and you forgot to do the last-minute, should-never-be-necessary-to-begin-with workaround, and you have to spend ANOTHER HOUR rendering.  I'm not angry, just a little tired of having my time wasted.

      Users, your petition signature = a bug report. Please file one.

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