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Johan220280877rll
Participant
Dec 1, 2021 9:02 AM UTC
Answered

Unable to launch Media encoder

since this morning media encoder does not start up any more.  it blocks on "loading importer quicktime bundle"  Help !

 

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Johan220280877rllCorrect answer
Participant
Dec 5, 2021 7:51 AM UTC

Thanks.
in the meantime I have already been able to solve the problem by deleting the entire app with mac cleaner and then downloading and installing the app again

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6 replies

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
Dec 5, 2021 4:35 AM UTC

Take a look at this thread: https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-stuck-in-quot-loading-importerquicktime-bundle/m-p/12364752/page/2#M366183

It applies to Premiere but can be adapted for AME as well.

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Johan220280877rllAuthorCorrect answer
Participant
Dec 5, 2021 7:51 AM UTC

Thanks.
in the meantime I have already been able to solve the problem by deleting the entire app with mac cleaner and then downloading and installing the app again

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    gupta shivangi
    gupta shivangi
    Legend
    Dec 6, 2021 8:24 AM UTC

    Thanks for keeping us updated.

     

    Regards,

    Shivangi

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    Adobe Employee
    Sumeet_Kumar_Choubey
    Adobe Employee
    Dec 4, 2021 7:57 PM UTC

    Hi Johan220280877rll,

     

    We're sorry about the poor experience. We can get this checked. Please let us know the version of Media Encoder that you are using & the system specs (OS, CPU, GPU & RAM). 

     

    Thanks,

    Sumeet

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    Johan220280877rllAuthor
    Participant
    Dec 5, 2021 7:46 AM UTC

    I used the 2020 version, it worked long time good and then all of the sudden this problem appeared
    this are the specs of my laptop : 

     Modelnaam: MacBook Pro

      Model-ID: MacBookPro12,1

      Processornaam: Dual-Core Intel Core i5

      Processorsnelheid: 2,7 GHz

      Aantal processors: 1

      Totale aantal cores: 2

      L2-cache (per core): 256 KB

      L3-cache: 3 MB

      Hyperthreading-technologie: Ingeschakeld

      Geheugen: 8 GB

      Versie systeemfirmware: 427.0.0.0.0

      SMC-versie (systeem): 2.28f7

      Serienummer (systeem): C02S7849FVH5

      Hardware-UUID: 57067A8C-40A1-57EC-A766-5F4434B1B550

      UDID voor provisionering: 57067A8C-40A1-57EC-A766-5F4434B1B550

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