Adobe Podcast AI

Every time I try to use adobe podcast ai for the last month it says that I am at my daily limit but I haven't used it at all.  I have tried to get in touch with someone at customer service for the last three days because I've finally had enough but no one is willing to help me.  There's an office somewhere and that office has a phone number.  I don't want an email.  No one is getting back to me.  Has this happened to anyone else?  It's rather frustrating that no one at customer service wants to help me even though I have been a loyal customer for years.  Let alone the fact that I have work to do. 

Please help. thanks.