Adobe Podcast Stuck in "Loading"

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Hello, I am hoping someone can help. I recorded a podcast using Adobe Podcast. Recording and editing went well. I hit record again to a 23 sec closing statement and it is not transcribing and now it is perpetually stuck in loading mode. I can hear the audio, but there is not transcription. The loading circle will spin for hours if I allow it. I have cleared all cookies, restarted and rebooted my laptop as well as trying different browsers and nothing. Since it is stuck in Loading, I am uable to download the MP3 file. Has anyone experienced this before? This took great effort scheduling with mulitple people and would be highly difficult to re-record due to scheduling challenges. Thanks! Michelle

G

gesine-sina

Participant

After 6 productions without any problems, I now have the same problem as described above, where the loading process gets stuck. I found a workaround: “Download original recording” under “Export files.” This allowed me to re-upload the “stuck” recording—it was transcribed, so I can now work with the recording and edit it. However, I still have no way of deleting the “stuck” field. I have tried all the options suggested above: restarting, deleting cookies, logging in again... What else could I do?