Participant

Question

Cannot download audiograms

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Podcast Studio was working fine for me but since a couple of days I cannot download ANY audiogram. Anybody else with the same issue? Any fix, please?

Studio

K

kevin_caldwell4726

Participant

I am having this issue now and it started today. @Harmony J are you able to assist? the option is no longer available and my subscription isn't due until

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K

kevin_caldwell4726

Participant

My subscription is not due until next year 2026.

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Harmony J

Community Manager

Hi @kevin_caldwell4726 can you send me a link to your project so I can take a look? If you don't want to share it here, you can email me at hjiroudek@adobe.com.

Thanks!

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Harmony Jiroudek, Customer Education & Success | Adobe Podcast

M

Metodo_Bad Boy9239

Participant

@Harmony J Hi! I have the same problem, but my payments are fine. I really do not understand. What should I do? Thank you.

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Harmony J

Community Manager

Hi @fraynelson, Are you still having trouble downloading your audiograms? If so, please let me know and I'll be happy to help troubleshoot!

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Harmony Jiroudek, Customer Education & Success | Adobe Podcast

S

Steve Z of the SuperCaZt

Participant

My audiogram is not generating. It keeps instructing me to try again.

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Harmony J

Community Manager

Hi @Steve Z of the SuperCaZt can you send me a link to your project so I can take a look? If you don't want to share it here, you can email me at hjiroudek@adobe.com

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Harmony Jiroudek, Customer Education & Success | Adobe Podcast

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