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Andrew32080896d1ol
Participant
November 7, 2024
Answered

Downloads on Adobe Podcast

  • November 7, 2024
  • 3 replies
  • 1073 views

I click on Download for the enhanced audio and the button changes to downloading and then reverts back to download. 

 

I have deleted recordings and then reuploaded but it makes no difference. I have Premium access.

    Correct answer Andrew32080896d1ol

    I should have added that I found a fix on this a few months later - it seems a pop up blocker in Chrome was limiting access to the download and not letting it work!

    3 replies

    A
    Andrew32080896d1olAuthorCorrect answer
    Participant
    October 2, 2025

    I should have added that I found a fix on this a few months later - it seems a pop up blocker in Chrome was limiting access to the download and not letting it work!

    C
    CristianoRolemberg
    Participating Frequently
    October 3, 2025

    Andrew, this time disabling the pop-up blocker wasn't enough; it was actually a software issue. We tried several solutions with users—clearing cache, unblocking pop-ups—but nothing worked. The Adobe team investigated, found, and fixed the issue. Thank you.

    C
    CristianoRolemberg
    Participating Frequently
    August 10, 2025

    Hey guys, I opened a support ticket with Adobe, and yesterday (August 8th) they told me the issue was resolved.

    I tested it and it's now working normally.

      Harmony J
      Community Manager
      Harmony JCommunity Manager
      Community Manager
      November 7, 2024

      Hi @Andrew32080896d1ol , to clarify, when you click on the download button, and the button changes to downloading, does the enhanced file eventually download?

       

      If not, please let me know! Also, what browser are you using? Thank you! 

      Harmony Jiroudek, Customer Education & Success | Adobe Podcast
      T
      teaindreamland
      Participant
      August 7, 2025

      This also happens to me too; click download, it changes to downloading then back to 'download' and nothing's happened. I tried on Firefox and Chrome on android with v2. Any solutions?

      Harmony J
      Community Manager
      Harmony JCommunity Manager
      Community Manager
      August 7, 2025

      Hi @teaindreamland, is this happening with all files, or just specific files? Is this also happening on desktop? If you're able to share one of the files that isn't downloading, that will help us in troubleshooting. thanks!

      Harmony Jiroudek, Customer Education & Success | Adobe Podcast
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