Enhance Speech fails on paid account, works on free account. Support unresolved since Aug 26

Since August 25, every upload to Enhance Speech on my paid Creative Cloud account (trevor@trevorohare.com) fails immediately. Adobe Support directed me to teampodcast@adobe.com, but that address bounces external mail, so I am posting here.

What I have confirmed:

1. The failure follows the account, not the device or network. It fails on my desktop in Chrome and Edge, on my iPhone over 5G, over VPN, and on a different network.

2. The same files process successfully on a free account (tro2789@gmail.com), which an Adobe support rep set up as a temporary workaround.

3. A support rep tested my sample files on Adobe's side and they enhanced without issue.

4. Network logs show 408 timeouts and "too many requests" responses from the phonos-server-flex endpoint. On Aug 25 I ran several enhance jobs through the Adobe connector in Claude, which may have triggered a rate limit or abuse flag on my account.

Two remote support sessions (Aug 26 and 27) escalated to a backend team with a promised 24 to 48 hour update. I have received nothing since.

Request: please check trevor@trevorohare.com for a rate limit, abuse flag, or entitlement error on Enhance Speech and clear it. I can provide network logs, screen recordings, and sample files.