I'm seeing 'Connection Failed'. What can I do to troubleshoot?

Forum|Forum|1 year ago
October 22, 2024
4 replies
2467 views

If you’re encountering a ‘Connection Failed’ message, follow these steps to troubleshoot the issue:

Clear browser cookies: Try clearing your browser cookies and signing in again. Follow the instructions for your specific browser:

Instructions for Chrome
Instructions for Safari
Instructions for Firefox
Instructions for Edge

2. Check browser extensions & ad blockers: Ensure that none of your browser extensions are causing the issue. Try removing any extensions that you recently installed, after which you started experiencing this issue, and then sign in again. Additionally, if you're using ad blockers, ensure you don't have any custom rules that are intercepting requests to Adobe.

3. Verify VPN settings: If you’re using a VPN, it might be affecting your connection. Temporarily disable the VPN and check if the issue persists.

4. Check firewall and network proxy settings: If you have configured firewalls and network proxies that block access to essential Adobe services, it can cause issues with Adobe Podcast.

B

Bhagawat_Chapagain3174

Participant

Hi, I tried all the suggested items and I am still having issues.

Harmony J

Author

Community Manager

Hi @Bhagawat_Chapagain3174 , What OS/browser are you using? Could you try using an incognito window to see that is resolves the issue? Let me know if that works!

Harmony Jiroudek, Customer Education & Success | Adobe Podcast

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Bhagawat_Chapagain3174

Participant

I've tried this on a Macbook Air, Macbook Pro and a Mac Studio all on Chrome and Firefox. No luck on any of them.

G

gasimmammadov1

Participant

If you're experiencing issues with Adobe Podcast due to firewall restrictions, here's how I resolved it:

Go to Settings > Windows Security > Firewall & Network Protection.
Select your active network (e.g., Public Network).
Turn Microsoft Defender Firewall OFF.

This immediately resolved the issue for me.

⚠️ Important Note: Turning off the firewall can leave your system vulnerable. After using Adobe Podcast, I recommend turning the firewall back on and adding Adobe to the allowed apps list:

Go to Firewall & Network Protection > Allow an app through firewall.
Select Adobe applications from the list and enable both Private and Public.

I hope this helps others facing the same problem! 😊

S

susmeet

Participant

I am facing the same issue. And I as well have tried all options listed here. I have pasted the exact error message below. Please help.

There was a problem connecting to Adobe Podcast. Try clearing your browser cookies and signing in again. If this problem continues, ensure that no browser extension or VPN is interfering with the connection.