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M
MoonTsai
Participant
March 4, 2025
Question

Unable to Cancel Adobe Podcast Premium Free Trial & Subscription Issues

  • March 4, 2025
  • 2 replies
  • 691 views

Hello Adobe Community Team,

I am encountering a critical issue regarding my Adobe Podcast Premium Plan subscription and urgently need your assistance.

Problem 1: Subscription Cancellation

  • I previously subscribed to the Adobe Podcast Premium Plan free trial (via Adobe's official platform).
  • Now, I wish to cancel the free trial to avoid automatic charges, but the plan does NOT appear in my Adobe Account > Plans & Payments section.
  • When contacting Adobe Customer Support, they claimed they "do not support any services about Podcast" and redirected me here.
    Question:
    Where can I officially cancel this subscription? Is there a hidden settings page or a direct cancellation link?

Problem 2: Complaint About Customer Support

  • It is unreasonable that Adobe Support refused to handle a subscription issue related to an Adobe-branded service.
    Question:
    How can I formally escalate this issue? Is there a dedicated team or email for complaints about support quality?

Please advise on immediate steps to resolve this. Time is critical due to the trial period expiration.

Thank you,

 

My Adobe Account:  lijinlin@email.szu.edu.cn

 

Best Regards,

Moon

 

 

2 replies

A
athletic_worldview8561
Participant
July 30, 2025

Hi MoonTsai,

 

I had the same issue! turns out my adobe podcast subscription was on a different account (don't ask why)
SO my Creative Cloud was under my account which I used my apple ID to log in, I couldn't find the adobe Podcast subscription there.
And when I logged in with y email address directly instead of my apple id, the adobe podcast subscription was running there. 

Maybe try signing out of of your account and logging in with different methods (google, email etc. I don't know what you usually use to log in) and see if you can find the podcast subscription that way.

Harmony J
Community Manager
Harmony JCommunity Manager
Community Manager
March 20, 2025

Hi @MoonTsai , thank you for reaching out here! I responded to you via our product support channel, but in case you're still running into difficulty, here is how you can cancel your trial: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Harmony Jiroudek, Customer Education & Success | Adobe Podcast
R
resa62
Participant
April 27, 2025

This is just bad information.  Adobe podcast does not show up on the subscription page. 

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