Unable to find Adobe Podcast subscription and cancel

Hello Adobe Community Team,

I am encountering a critical issue regarding my Adobe Podcast Premium Plan subscription and urgently need your assistance.

Problem 1: Subscription Cancellation

• I previously subscribed to the Adobe Podcast Premium Plan free trial (via Adobe's official platform).
• Now, I wish to cancel the free trial to avoid automatic charges, but the plan does NOT appear in my Adobe Account > Plans & Payments section.
  Question:
  Where can I officially cancel this subscription? Is there a hidden settings page or a direct cancellation link?

Problem 2: Complaint About Customer Support

• It is unreasonable that Adobe Support refused to handle a subscription issue related to an Adobe-branded service.
  Question:
  How can I formally escalate this issue? Is there a dedicated team or email for complaints about support quality?

Please advise on immediate steps to resolve this. Time is critical due to the trial period expiration.
Please do not send me the standard help link (https://helpx.adobe.com/manage-account/using/cancel-subscription.html) for cancelling subscriptions, as my adobe Podcast subscription does not show up under my plans and this information is useless.

Thank you,

My Adobe Accountis under the apple id with following email address: isabella.ritschl@gmail.com

Best Regards,

Isabella