Unable to upload files

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Hi all. I'm trying to upload an audio file to edit, but I cannot upload anything. All of the files are grayed out and not available to click. It's the premium version; this is the first time we've used it today (so we haven't hit a daily limit). Does anyone have any suggestions? Thanks!

Studio

Harmony J

Community Manager

Hi @Margaret_McKie5618, To confirm, you're trying to upload a file into a project in https://podcast.adobe.com/studio?

With Studio, we support the following file formats:

wav
mp3
m4a

Let me know and I'll be happy to help!

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Harmony Jiroudek, Customer Education & Success | Adobe Podcast

M

Margaret_McKie5618Author

Participant

Thank you for your reply. We use the m4a file, but it's grayed out and can't be selected. We've used the program previously. The issue started the day before I posted. I've cleared my browsing data and tried again, but it's still not working.

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Harmony J

Community Manager

Hi @Margaret_McKie5618 thank you for the quick reply! Can you email me one of the .m4a's so I can troubleshoot? My email is hjiroudek@adobe.com

Thanks!

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Harmony Jiroudek, Customer Education & Success | Adobe Podcast

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