What a disaster—one of my interviews got corrupted, and no one is handling the chat support properly. I'm losing confidence in continuing to use the program

What a disaster. One of my interviews got corrupted, and no one is handling the chat support properly.

Now the recording appears as 0 bytes, as if there is absolutely nothing there. Your team is not providing any support; I have already sent two emails and written to the live chat with no response. I am not interested in joining or participating in a community forum.

I want direct answers and a solution now. This whole situation is making me completely lose confidence in your software, and I am not comfortable continuing to use this program.