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June 10, 2021
Answered

Adobe XD closes when try to open a new project.

  • June 10, 2021
  • 1 reply
  • 479 views

I want to open a new project and the application closes. I have restarted the ordered and the same. It is updated. I do not know what else to do.

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Correct answer Harshika Verma

Hi Paolaa,

 

Sorry to hear you are unable to open Adobe XD. We would like to confirm if you've tried the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095

 

If so, and it didn't work, We would request you to please share the screenshot of your About XD info page and the OS you are using. We will try our best to help. 

 

Thanks,

Harshika

1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
June 10, 2021

Hi Paolaa,

 

Sorry to hear you are unable to open Adobe XD. We would like to confirm if you've tried the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095

 

If so, and it didn't work, We would request you to please share the screenshot of your About XD info page and the OS you are using. We will try our best to help. 

 

Thanks,

Harshika