Skip to main content
G
geetha.g@tcs.com
Participant
May 20, 2020
Question

Adobe XD crashes with a white scree. Happening on Windows build 1909

  • May 20, 2020
  • 2 replies
  • 268 views

We recently upgraded to windows build 1909 and installed Adobe XD. It crashes within 10 seconds after showing a white screen. I have seen related posts of this issue on other windows versions but never saw any feedback that it was fixed. I had started a thread on this issue for other windows version with Avanish Divya from Adobe technical support. this has been going on for past 6 months In between windows released 1909 build and Avanish confirmed that XD is stable with this build.

But the same issue is happening. We re running enterprise license

    This topic has been closed for replies.

    2 replies

    G
    geetha.g@tcs.comAuthor
    Participant
    May 20, 2020

    Can someone from Adobe support respond on this issue. 

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    June 4, 2020

    Hi Geetha,

     

    I apologize for the delay in response. If you're still experiencing the similar issue. I would request you to please try the solution mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095?page=1

     

    If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html

    so that you can get the immediate assistance.

     

    Hope it helps.

     

    Thanks,

    Harshika

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices