Adobe XD Fonts missing and design is not matching up to others

Hello,

I have been using XD recently because a customer provided there Design for me to develop using this software.   I quickly noticed that the design on my computer was not matching up to how things should look.  position of certain shapes and some text not being there.  ( I was able to verify this when contacting the design team )

I noticed it said 6 fonts missing.  I received the fonts around 8 different variety of Ricardo in .otf format and installed them. (still the missing fonts msg remains)  I can verify they are installed on my system properly.    I think maybe the missing fonts is what is making the design not being accurate and shapes and objects being out of place.

I do not know what to do now.. Now I cannot trust any XD files I receive  and have to resort to asking the design team to export to a pdf.  This is really annoying as I cannot use the export features etc.

Has anyone had issues with inaccurate designs and trouble like this.???? Its just awful I would appreciate any help!

I am running window 10 fully updated.