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Participant
January 23, 2019
Answered

Adobe XD is crashing while editing text.

  • January 23, 2019
  • 36 replies
  • 49427 views

Hello, I am in trouble with the latest version of xd. When I start typing with the text tool, it just crashes the app.

 

 

<The Title was renamed by moderator>

Correct answer HARSHIKA_VERMA

Update: I checked with the team, there is already a bug logged for the issue and they identified that it's a Microsoft issue and they are working with the team to identify the root cause of it. 

 

We will update you as soon as the issue is fixed. 

 

Thanks,

Harshika

 

 

36 replies

Participant
January 29, 2024

Hi! any update for this? 🙂 it's 2024 I still have the same issue too hehe

Rishabh_Tiwari
Community Manager
Community Manager
March 11, 2024

Hi ,

 

Sorry to hear about the trouble. Is this happening on a specific file or multiple files? When this happens, please try toggling from XD using Alt/Command + TAB to switch between two apps and see if that resolves the issue.

 

Thanks

Rishabh

Participant
November 18, 2024

Are we still going to be toggling in 2025 as well??

Participant
December 1, 2023

Ok the fact that this hasn't been fixed years after people started complaining about this bug is completely ridiculous.

Participant
November 18, 2024

And nearly a year later, on the latest Windows, the latest XD - still nothing. Switching to Figma.

JWes76
Participating Frequently
November 29, 2023

The Adobe XD application crashed when trying to edit. I have the latest update and am using macOS Sonoma Version 14.1.1. 

JWes76
Participating Frequently
November 29, 2023

I also tried to Quit the application but won't close. I going to restart my MacBook to see if that will help.

Participant
May 19, 2023

hi everybody! Does anybody know if this happen in macosx? I'm seriously thinking on switching to macos again...

Regards!

Participant
May 16, 2023

Even I am a microsoft user, and have been facing this issue for months now. Everytime the text field freezes, I need to minimize-maximise my xd window. I don't know when will this be resolved. I have had 3-4 xd updates since but none of them fixed this bug.

 

Why do I have the worst user experience pertaining to any software I have ever used on Adobe XD? Where as this software is for me to design user experiences for users. But Adobe XD fails to provide a good experience to its users.

Participant
May 5, 2023

Hello, i think i have found a workaround in this long unresolved issue.
The current workaround is to Alt+TAB to another application/window and then back to XD, or minimize Adobe XD.
This is a pain in productivity and only resolves the issue temporarly.

My workaround that seems that resolved the issue so far:
1) Open Task Manager
2) Go to the "Details" tab
3) Find XD.exe and right click
4) Go to "Set Priority" and select "High"

I've been working on a file for 2-3 hours now, and didn't have any issues so far.

Known Participant
June 12, 2023

Did not help here. After about an hour doing OK, Xd starts with the freezing up when truing to edit any text, including component names. Also, trying to make a rectangle with individual corner radii, and each of the 4 fields behaves a little differently - one sticks and won't change the highlighted number; when I try to change another one it looks like it works, but then when I go back and change the first one, it adds the the number I typed...to the one I'm not even on that looked like it worked. Somebody is stoned, and it's not me.

I live near HQ, maybe if I go in person someone will tell me why this seriously annoying bug hasn't been fixed in over 3 years. And why this thread says this is solved. IT'S NOT SOLVED. IT'S NOT WINDOWS. FIX IT.

Yes I'm running the latest version 57.0.12.14; i7, 32GB, tons of disk space, Win10 22H2 18045.3031, NVidia GeForce GT710, 1G symmetrical fiber internet bandwith.

Known Participant
June 12, 2023

here's screen shot.

Participant
April 14, 2023

2023 and this is still happening... Great job Adobe.

Participant
April 11, 2023

Still an issue in 2023? Alt + Tab to switch to another application then back to Xd seems to be a valid workaround (as suggested in the thread).

HARSHIKA_VERMA
Community Manager
Community Manager
April 11, 2023

Hi @monstera.creative,

 

We are sorry for the frustration. I have sent you a private message. Please check and try the steps shared and let me know over a private message if that helps you.

 

Note: Please do not share those steps in this public post.

 

Let me know if that helps.

 

Thanks,

Harshika

Known Participant
June 17, 2023

Today I'm trying to edit a series of 7 components that will drop down from a combo-box. They're almost identical except for things like font color and the string of specific characters varies a little. Not even any crazy ASCII sequences, unless the [ or ] causes problems. They have hover and toggle states. I made them from scratch, not from some crazy library with 12 levels or anything like that. Simple: like 3 pieces each, plus states.

 

Look at the screen shots please:

  • The top 2 elements in the dropdown work fine
  • The bottom 3 work fine
  • the [delete] and 001 components just don't work - Nothing happens when I click on them, or on their entries in the layers list at left. Been like this for hours, I'm guessing permanent.

 

This is just one example of a bunch of problems. I do the alt-tab trick, the min-max window trick, the save locally trick, all kinds of time-wasting to extend the time before XD becomes literally impossible to use. Ususally if I come back the next day I can get a couple few hours in before it starts again.

 

Is adobe throttling creative cloud bandwidth? Maybe the problem isn't (just?) in the code; maybe it has to do with adobe sync inrastructure for the cloud where everything pretty much has to live. If it were possible to turn it off and just work locally, I would.

 

Please find the problem and fix it so I can work. I think adobe probably has the resources and know-how to do this within a couple days, plus regression testing and QA.. Would you please do that?

 

No, it's not my version, my OS, my internet, my hardware, what else I have running.

 

My setup:

  • XD 57.0.12.14 creative cloud sync 6.5.3.1; updated withing the past few weeks
  • i7, 32GB RAM, no UEFI funny business
  • Win10 pro 22H2 19045.3031
  • current generation RAID card (not OS RAID)
  • SATA3 WD gold spinning drives, min 60% free space, less than a year old
  • NVidia GeForce GT710 video card
  • new QHD monitors
  • No more audio streaming
  • 1G symmetrical fiber internet line
  • 1G LAN throughput, sonicwall gen7 firewall/router; no crappy switches; 1 1G switch between the machine and the firewall, no goofy network gymnastics
  • fast ping times
  • Performance monitor shows no problem with drives, RAM, NIC performance/capacity
  • CPU use goes up to 40%+ sometimes
  • xd.exe given high OS priority
  • Nothing is maxing out here, or even close
  • No bottlenecks here, I keep digging and can't find any

 

Just sitting there with a 12MB file open, XD processes churn 6-8 GB RAM constantly before I start actually working on it.

 

Yeah, I have components nested 3 - 4 deep, some with 4 states. Yeah, I'm working with half a dozen artboards. I've been through this file several times rebuilding it from scratch to make sure the structure is as clean as I can make it. I've offloaded most core components to a separate library which I created from scratch and continually streamline, going through deleting copies of objects inside components and each of their states, in each state of parent components. Hasn't made any difference. My 2 files should be clean enough.

 

Seems to me like the experience hange up waiting for adobe infrastructure to process changes (just a hunch).

 

Please fix your software and/or infrastructure. Seriously.

 

25%+ of my time on XD is wasted. I don't want to hear about workarounds; I would like adobe to fix the adobe  problems please. Now would be good, especially consideing this adobe problem has been on the books, public knowledge, for like 3 YEARS by now. Would a billboard on 101 about it be motivation?

 

Inspiring
March 17, 2023

Still having this bug. I know about the alt+tab workaround, but after 4 years enough, this has to be fixed, it's TIME CONSUMING. When working with component states I have this issue about twice a minute.

HARSHIKA_VERMA
Community Manager
Community Manager
April 3, 2023

Hi @Alyseo BOS,

 

We understand how frustrating it could be for all of you. I have sent you a private message with some steps that might help you. Please test those and share the results with me over a private message only so we can share your results with our product team, who has been actively working on this issue for a long time.

 

Thanks,

Harshika

Inspiring
April 3, 2023

Thanks, I'll try this at work tomorrow. Sorry about the salty message, I swear in some situations it happens much more frequently (probably nested components... I'm really testing your software to its limits I know :x). I'll send you a private message once I get to try your solution.

Participant
March 1, 2023

2023 AND STILL SAME...