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dineshd40338030
Participant
Apr 24, 2020 9:05 AM UTC
Answered

Adobe XD shared links are not working. Error:- Something went wrong.

Hi Adobe Team,

 

Today my all links not working. showing some error message which attached. please resolve this problem because client working on these links and this link not opened.

    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Apr 24, 2020 1:26 PM UTC

    Hi All,

     

    We apologies for the inconevience. There was a server issue from the backend  which is resolved now. Could you please try to open the prototype links again?

     

    Let us know if everything is normal at your end. We would be happy to help.

     

    Thanks,

    Harshika

    View reply

    46 replies

    anita
    Participant
    Jul 11, 2026 12:38 AM UTC

    Adobe XD shared links are not working. Error:- Something went wrong.

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    riascureman
    riascureman
    Inspiring
    May 20, 2020 8:33 PM UTC

    Still not resolved - just ran into this problem USA east coast 4:30pm, it's ongoing. Please fix this!

    Translate
      ianb83324592
      ianb83324592
      Participating Frequently
      May 20, 2020 8:41 PM UTC

      I'm having the same issues.

      Translate
      dineshd40338030Author
      Participant
      Apr 25, 2020 6:07 AM UTC

      Thanks! now all links working 

      Translate
      NikhilSaraf
      NikhilSaraf
      Participant
      Apr 24, 2020 12:21 PM UTC

      Hi team,

      I am getting an error when I create a prototype link. PFA screenshot.

      Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity ManagerCorrect answer
      Community Manager
      Apr 24, 2020 1:26 PM UTC

      Hi All,

       

      We apologies for the inconevience. There was a server issue from the backend  which is resolved now. Could you please try to open the prototype links again?

       

      Let us know if everything is normal at your end. We would be happy to help.

       

      Thanks,

      Harshika

      Translate
        NikhilSaraf
        NikhilSaraf
        Participant
        Apr 24, 2020 1:57 PM UTC

        Working! Thanks guys 🙂

        Translate
          UX_designer_321
          Participant
          Apr 24, 2020 11:59 AM UTC

          Hi , 

           

          I created a prototype link which is not working. It is showing the following error.

          Translate
          WinterDew
          WinterDew
          Participant
          Apr 24, 2020 11:59 AM UTC

          I have really, really important project and I was working on the document for a while. I haven't experienced this problem before, and today XD just suddenly stopped to work for that specific document I've worked for months now. I saved the document on the Cloud Storage only.

           

          When I open up the document, XD just suddenly freezes and I can't even close it without my task manager. It doesn't show me any error message even if I let it frozen for like 30+ minutes.

           

          This is really scaring me off, because the document is so important and it has all my works for whole project inside of it. I tried to restart my computer and tried it on another desktop I have and the problem has not been solved yet.

           

          I can work on any other documents, but it lookes like only this specific document causing problem on XD.

           

          Can someone please, please help me?

          Translate
            Zesty_inspiration5E93
            Participant
            Apr 25, 2020 10:59 AM UTC

            I am facing similar issues from this morning. The cloud document gives the error 47. I have invited a friend to the cloud document but "the document is not available is the message "

             

            I am closed to tears now. It's 4months work. And I only have it in the cloud. 

             

            Please Solution. Is needed asap.

            Translate
            rishabhgoel97
            Participant
            Apr 24, 2020 11:53 AM UTC

            Unable to load any cloud Documents getting message "Either it was deleted, or you can’t access it anymore. You can save as a new document to keep it."

             

            And also Unable to open the online review links 

             

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            avsp_0306
            Participant
            Apr 24, 2020 11:43 AM UTC

            None of my prototypes links are working showing message "Something Went Wrong"

            Translate
            ravisb2006
            Participant
            Apr 24, 2020 11:40 AM UTC

            Hi,

            None of the designs published earlier and today are accessible. Please fix urgently as it is hitting our development timelines. Also sending a screenshot.

            Translate
              ashwin gaikwad
              Participant
              Apr 24, 2020 11:40 AM UTC

              hi,
              I, am facing difficulties to "share for review/ developement" version of a prototype I made on XD,  but all the link are working, not even previous works link, can anybody help me fix this?

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