Adobe XD stuck on launch (logo screen) on Windows

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Today, I tried launching XD and all I get is the adobe xd logo screen that stays open for about 60 seconds before closing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

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AkinGnCorrect answer

Community Expert

Hi, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-stuck-on-launch-logo-screen-on-windows/td-p/10346344 I suggest you to first try Atul's suggestion and try these methods: https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html
And if that doesn't work, I suggest generating logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with @Atul_Saini with a private message as Harshika mentioned (since unfortunately Harshika is not going to be around for a while, I'm guessing it'd be ok to share with Atul instead)

Hope this helps!

Sjo-Cal Speedtoys

Participating Frequently

This is my result after step 4. Now what? I'm a designer, not an sysop.

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Harshika Verma

Community Manager

Hi @Sjo-Cal Speedtoys,

Sorry for the trouble. Would you mind generating logs and crash dumps and uploading them to a shared location such as CC or Dropbox and sharing the URL with me over a private message so that we can investigate?

If you are unable to find the name as mentioned in the above article shared by Akin. Could you please try the 2,3rd and 4th steps of the article?

Let us know if that helps.

Thanks,

Harshika

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AkinGn

Correct answer

Community Expert

Hi, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-stuck-on-launch-logo-screen-on-windows/td-p/10346344 I suggest you to first try Atul's suggestion and try these methods: https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html
And if that doesn't work, I suggest generating logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with @Atul_Saini with a private message as Harshika mentioned (since unfortunately Harshika is not going to be around for a while, I'm guessing it'd be ok to share with Atul instead)

Hope this helps!

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