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nabilb45221559
Participant
August 26, 2022
Answered

Adobe XD stuck on launch (logo screen) on Windows

  • August 26, 2022
  • 2 replies
  • 906 views

Today, I tried launching XD and all I get is the adobe xd logo screen that stays open for about 60 seconds before closing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

 

Running Windows 10 Home.


    This topic has been closed for replies.
    Correct answer AkinGn

    Hi, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-stuck-on-launch-logo-screen-on-windows/td-p/10346344 I suggest you to first try Atul's suggestion and try these methods: https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html 
    And if that doesn't work, I suggest generating logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with @Atul_Saini with a private message as Harshika mentioned (since unfortunately Harshika is not going to be around for a while, I'm guessing it'd be ok to share with Atul instead) 

    Hope this helps!

    2 replies

    Sjo-Cal Speedtoys
    Sjo-Cal Speedtoys
    Participating Frequently
    January 16, 2023

    This is my result after step 4. Now what? I'm a designer, not an sysop.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 16, 2023

    Hi @Sjo-Cal Speedtoys,

     

    Sorry for the trouble. Would you mind generating logs and crash dumps and uploading them to a shared location such as CC or Dropbox and sharing the URL with me over a private message so that we can investigate?

     

    If you are unable to find the name as mentioned in the above article shared by Akin. Could you please try the 2,3rd and 4th steps of the article?

     

    Let us know if that helps.

     

    Thanks,

    Harshika

      AkinGn
      Community Expert
      AkinGnCommunity ExpertCorrect answer
      Community Expert
      August 26, 2022

      Hi, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-stuck-on-launch-logo-screen-on-windows/td-p/10346344 I suggest you to first try Atul's suggestion and try these methods: https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html 
      And if that doesn't work, I suggest generating logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with @Atul_Saini with a private message as Harshika mentioned (since unfortunately Harshika is not going to be around for a while, I'm guessing it'd be ok to share with Atul instead) 

      Hope this helps!

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