Adobe XD stuck on launch (logo screen) on Windows

New Here ,
Feb 11, 2019 Feb 11, 2019

Copy link to clipboard

Copied

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

 

I've also tried uninstalling and reinstalling with no luck.

 

Any ideas?

 

Running Windows 10 Home.

 

{Renamed By MOD}

TOPICS
Crash on windows

Views

51.3K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 22, 2022 Mar 22, 2022
Hi All, We're sorry for the trouble. We want to inform you that it's a known bug, and the team is investigating the issue with the Microsoft team.  Meanwhile, please try the steps suggested in this article, and if that doesn't help, please continue to generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that we can attach it to the bug for further investigation. We will update this post as soon as we he...

Likes

Translate

Translate
Adobe Employee ,
Feb 12, 2019 Feb 12, 2019

Copy link to clipboard

Copied

Hi N0kx,

Sorry that you are unable to use Adobe XD as it is crashing. Could you please try the steps mentioned here: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 21, 2020 Jun 21, 2020

Copy link to clipboard

Copied

i have the same problem and tried all of those steps. restarted dozens of times. updated everything. and still nothing.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 15, 2021 Jun 15, 2021

Copy link to clipboard

Copied

Same for me.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 29, 2022 Mar 29, 2022

Copy link to clipboard

Copied

Unfortunately I have also followed all prompts from article and I am still unable to open XD, the same problem as the first post. Also using windows 10

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 30, 2022 Mar 30, 2022

Copy link to clipboard

Copied

Same here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 25, 2022 Apr 25, 2022

Copy link to clipboard

Copied

nothing works. Revert it back to when it was working. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 05, 2022 Jun 05, 2022

Copy link to clipboard

Copied

Same here. Using windows 10. Tried the entire suggested troubleshooting protocol without success.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

Copy link to clipboard

Copied

Hi @Lola24738076c203 ,

 

We're so sorry to hear about the trouble. Could you please confirm if you have tried the suggestions shared here https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 14, 2022 Jun 14, 2022

Copy link to clipboard

Copied

Hi there, thanks a lot for your answer. As i mentionned in the initial post, I tried all the options detailed in this page and non of them operate. Adobe XD is still stuck at launch (logo screen).

Regards

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

LATEST

same here is this still not fixed?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 12, 2019 Feb 12, 2019

Copy link to clipboard

Copied

In addition to what Atul said, try the solutions in this post and let us know if they helped.

Adobe XD won't start on new machine (Windows 10)

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

I have the same problem, I tried the solutions you provide, and still does not work. After opening the app, white screen and crashes about 10 seconds later.
Last update literally broke the app. Preran

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

Cannot believe this helped, and would never thought about this. I mean, what the heck, I was pissed of for a moment.

Thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

I'd love to dig into this a little with you - any chance I could get you to help me grab logs? Are you on Windows or Mac?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

I´m on Windows 10, latest build at the moment

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 13, 2019 Feb 13, 2019

Copy link to clipboard

Copied

Perfect. I'll private message you with the path to the files I need. Thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 13, 2021 May 13, 2021

Copy link to clipboard

Copied

You can send also to me.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 26, 2019 Feb 26, 2019

Copy link to clipboard

Copied

spahadicaprio​  Could you run Log Collector tool from the following link and share us the logs.

How to use the Creative Cloud Log Collector tool

Also please share the NGL_XXX.log file  from the location C:\Users\<username>\AppData\Local\Packages\Adobe.CC.XD_XXXX\AC\Temp\

Thanks

Vasanth Pai

Adobe XD Team

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 27, 2019 Apr 27, 2019

Copy link to clipboard

Copied

Sorry for late reply, elainecc helped me with my problem, the fix was simple, all I had to do was to restart the pc. Funny, but it worked.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 27, 2020 Jun 27, 2020

Copy link to clipboard

Copied

Hello sir,

 

it's same problem and i was restart also update my window 10 and everthing do but same process to open and directly close

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 02, 2019 Jun 02, 2019

Copy link to clipboard

Copied

it work

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 22, 2020 Jan 22, 2020

Copy link to clipboard

Copied

I have the same problem. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 14, 2020 Feb 14, 2020

Copy link to clipboard

Copied

Same problem here. when i launh the app, just white screen and close. 

i'm using windows 10 with latest build. and latest adobe xd 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines