Participant

Answered

Adobe XD stuck on launch (logo screen) on Windows

Forum|Forum|6 years ago
February 12, 2019
28 replies
91688 views

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

{Renamed By MOD}

Crash on windows

Correct answer muhammad26335498tvft

Adobe XD Not starting in Windows10
1.Right Click on Adobe XD.
2. App Setting.
3.First try repair.
4.Run Adobe XD.
5.If not working then try the reset.

Show previous replies

HARSHIKA_VERMA

Community Manager

Hi All,

We're sorry for the trouble. We want to inform you that the issue has been fixed with XD 50 release.

If you continue to face trouble, please generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that we can investigate the issue.

We'll try our best to help.

Thanks,

Harshika

2

255490257ehe

Participant

Hi, I am having this same issue if any Adobe Customer Care is out there.

File: AdobeLogs_20220806_091851_993-win-GS.zxp

Océane.Trivia

Participant

hello, I come to you to find out if anyone recently had the same problem as me, only on Adobe XD.

I have tried uninstalling and reinstalling several times with no success.
I tried to install a previous version, same thing. An idea ?

My configuration :
AMD Ryzen 9 5900X 12 core / 3.70 GHz.
RAM 32 Go & GPU RTX 3060
all other software is working, i have a student license.

Thanks in advance,

HARSHIKA_VERMA

Community Manager

Hi Lysiah34,

Sorry for the trouble. It looks like you're experiencing a similar issue mentioned here. If so, we would like to inform you it's a known issue, and the team is investigating this issue.

Could you please generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that we can attach it to the bug for further investigation?

We will update the post as soon as we hear any updates from the team.

Thanks,

Harshika

S

sai22860850ks7h

Participant

HI team

For the past 25 days, I am not able to use Adobe XD. only the white screen I can see for 10 minutes after that app closing automatically.

please provide the solution for this I read a lot of your articles and steps nothing has happened.

A lot of projects are inside the XD only.

Thanks

Rishabh_Tiwari

Community Manager

Hi @sai22860850ks7h ,

Sorry to hear about the trouble. Please try the steps shared here and let us know if this helps or if you need any further assistance. If this doesn't help, please share a few more details like:

The version of XD & Windows OS.
Is XD crashing on launch or getting stuck on the logo screen?
Please collect and share Crash Dump files.

Regards

Rishabh

S

saba235640762apz

Participant

I cannot open Adobe xd.

When I open Adobe xd, just the page with its logo on a white background appears. After a few minutes without any error, it is closed.

What can be the problem?

I have Win 10, yesterday installed xd. When I installed it worked.

Ares Hovhannesyan

Community Expert

It not easy to find reason as there is not enough information. Please try Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Q

QPB_QON

Participant

Hello,

I work on the latest macoS monterey and XD 48.0.12, 2019 Macbook Pro.

XD keeps on freezing on the welcome screen.

I can, however, open a local file and work in it. But it still freezes up when I try to creat a new file.

Does anyone know what might be the problem?

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Is this the issue that you are facing? If yes, please try the suggestions and let us know if this helps or if you need any further assistance.

Regards

Rishabh

Q

QPB_QON

Participant

No, it is not, as I am on macOS, not Windows. It definitly has to do with Monterey, as XD works on my stationary machine running Big Sur.

A

anjanesh-lekshminarayanan

Participant

My XD all of a sudden doesn't open. I click on XD and it shows the full page blank white screen with the logo centered. After about 2-3 minutes it just closes without any feedback / error messages etc.

How do I rectify this ?

Spas K.

Community Expert

Maybe there's some issue with the cloud services. Can you try to log out and back in Creative Cloud?

If that doesn't work, try reinstalling Xd.

A

anjanesh-lekshminarayanan

Participant

Did both (didn't restart the laptop). Still the same.

And XD just closed just like that, without showing anything else after about 3 minutes.

Shompinice

Participating Frequently

XD cannot launch in Windows 11 Insider Preview

OS Version :Build 22543.rs_prerelease.220122-2315
XD Version:48.1
Color mode of Windows : Dark Mode
Transparent Mode : True
2070Super

Screenshot

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Please try the suggestions shared here in this article and let us know if this helps or if you need any further assistance.

Regards

Rishabh

Shompinice

Participating Frequently

Amazing work, the bug was found in 2019, it is 2022.2 at the moument.

It match the describe : "If the faulting module path in Event Viewer points to UI.XAML.DLL file, the team is investigating this issue and we are hoping for the fix to be addressed in an update soon. If you have another computer handy, especially a Mac, you could try installing XD on it until then."
https://www.dummies.com/computers/operating-systems/windows-10/how-to-use-event-viewer-in-windows-10/

Bug report from Event Viewer

错误应用程序名称: XD.exe，版本: 48.0.12.10，时间戳: 0x59f3fb11
错误模块名称: Windows.UI.Xaml.dll，版本: 10.0.22543.1000，时间戳: 0x24867a0e
异常代码: 0xc000027b
错误偏移量: 0x000000000083a050
错误进程 ID: 0x0x8320
错误应用程序启动时间: 0x0x1D82332EDEC1C4F
错误应用程序路径: C:\Program Files\WindowsApps\Adobe.CC.XD_48.0.12.10_x64__adky2gkssdxte\XD.exe
错误模块路径: C:\Windows\System32\Windows.UI.Xaml.dll
报告 ID: 10f6df30-b2f4-4cc2-9eeb-4cd4059ab767
错误程序包全名: Adobe.CC.XD_48.0.12.10_x64__adky2gkssdxte
错误程序包相对应用程序 ID: App

L

Luiz Bett

Participant

Same problem here. On MacOS (M1 Macbook Pro) and Windows (8th gen i7).

Workflow crushed and customer unhappy.

CC is not cheap. A 2 year old bug is just not acceptable...

Meez1982

Participant

Hi,

I have the same problem here. Tried every way mentioned in Adobe support, but no one worked. dll files permission, update windows, update display driver, perform a clean reinstall of XD, restart machine, log out of creative cloud and sign in again, tried every single solution, but nothing worked.

I can add something new to describe my problem. I usually pin my facourite app to taskbar, so XD icon disappeared at the taskbar, and everytime I pin it again to taskbar it disappears again and again and the app won't launch at all.

Please help!

This is my Logcollector file name: AdobeLogs_20211209_032923_622-win-GS.zxp. I uploaded it to Adobe LogCollector Portal.

Regards,

H

Humberto Ferreira

Participant

I got this problem after update my XD from v41.1.12 to v42.0.22. My Adobe XD crashes everytime I try to open it.

Now I can't do my job because the cloud files are already saved by the new version from one of my co workers.

Thanks for ruining my workday, Adobe!

By the way, I agree with the other user. Please, STOP marking these posts as solved because this bug is not fixed for more than TWO YEARS!