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Adobe XD stuck on launch (logo screen) on Windows

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Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

{Renamed By MOD}

Crash on windows

M

muhammad26335498tvftCorrect answer

Participant

Adobe XD Not starting in Windows10
1.Right Click on Adobe XD.
2. App Setting.
3.First try repair.
4.Run Adobe XD.
5.If not working then try the reset.

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D

David5E49

Participant

I found that if I launched the app itself from the start menu, instead of double clicking an XD file, it loads up. It's when I tried to open via the file that it shows the splash screen for a few seconds, before disappearing

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responsible_Sunshine5D89

Participating Frequently

Hello Elainecc,

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

I am working very important project so please help me i really need to sowl this problem please

Any ideas?

Running Windows 10 Home.

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M

mediologys49974294

Participant

I have the same problem.

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S

Sunny_curiosity5FD8

Participant

Same problem here. when i launh the app, just white screen and close.

i'm using windows 10 with latest build. and latest adobe xd

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T

terrys31880622

Participant

it work

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V

vasanth.pai

Participant

spahadicaprio Could you run Log Collector tool from the following link and share us the logs.

How to use the Creative Cloud Log Collector tool

Also please share the NGL_XXX.log file from the location C:\Users\<username>\AppData\Local\Packages\Adobe.CC.XD_XXXX\AC\Temp\

Thanks

Vasanth Pai

Adobe XD Team

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spahadicaprio

Participating Frequently

Sorry for late reply, elainecc helped me with my problem, the fix was simple, all I had to do was to restart the pc. Funny, but it worked.

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responsible_Sunshine5D89

Participating Frequently

Hello sir,

it's same problem and i was restart also update my window 10 and everthing do but same process to open and directly close

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spahadicaprio

Participating Frequently

I have the same problem, I tried the solutions you provide, and still does not work. After opening the app, white screen and crashes about 10 seconds later.
Last update literally broke the app. Preran

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elainecc

Participating Frequently

Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.

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spahadicaprio

Participating Frequently

Cannot believe this helped, and would never thought about this. I mean, what the heck, I was pissed of for a moment.

Thank you!

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Preran

Legend

In addition to what Atul said, try the solutions in this post and let us know if they helped.

Adobe XD won't start on new machine (Windows 10)

Thanks,

Preran

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Atul_Saini

Legend

Hi N0kx,

Sorry that you are unable to use Adobe XD as it is crashing. Could you please try the steps mentioned here: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

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