Participant

Answered

Adobe XD stuck on launch (logo screen) on Windows

Forum|Forum|6 years ago
February 12, 2019
28 replies
91688 views

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

Any ideas?

Running Windows 10 Home.

{Renamed By MOD}

Crash on windows

Correct answer muhammad26335498tvft

Adobe XD Not starting in Windows10
1.Right Click on Adobe XD.
2. App Setting.
3.First try repair.
4.Run Adobe XD.
5.If not working then try the reset.

Show previous replies

D

David5E49

Participant

I found that if I launched the app itself from the start menu, instead of double clicking an XD file, it loads up. It's when I tried to open via the file that it shows the splash screen for a few seconds, before disappearing

responsible_Sunshine5D89

Participating Frequently

Hello Elainecc,

Today, I tried launching XD and all I get is a white screen that stays open for about 30 seconds before closing. No error or no info. There was an update available so I downloaded it hoping the issue would be fixed but it's doing the same thing.

I've also tried uninstalling and reinstalling with no luck.

I am working very important project so please help me i really need to sowl this problem please

Any ideas?

Running Windows 10 Home.

M

mediologys49974294

Participant

I have the same problem.

S

Sunny_curiosity5FD8

Participant

Same problem here. when i launh the app, just white screen and close.

i'm using windows 10 with latest build. and latest adobe xd

T

terrys31880622

Participant

it work

V

vasanth.pai

Community Manager

spahadicaprio Could you run Log Collector tool from the following link and share us the logs.

How to use the Creative Cloud Log Collector tool

Also please share the NGL_XXX.log file from the location C:\Users\<username>\AppData\Local\Packages\Adobe.CC.XD_XXXX\AC\Temp\

Thanks

Vasanth Pai

Adobe XD Team

spahadicaprio

Participating Frequently

Sorry for late reply, elainecc helped me with my problem, the fix was simple, all I had to do was to restart the pc. Funny, but it worked.

responsible_Sunshine5D89

Participating Frequently

Hello sir,

it's same problem and i was restart also update my window 10 and everthing do but same process to open and directly close

spahadicaprio

Participating Frequently

I have the same problem, I tried the solutions you provide, and still does not work. After opening the app, white screen and crashes about 10 seconds later.
Last update literally broke the app. Preran

elainecc

Community Manager

Can you try rebooting your machine? We've seen some other people hit this problem due to an update of Creative Cloud.

spahadicaprio

Participating Frequently

Cannot believe this helped, and would never thought about this. I mean, what the heck, I was pissed of for a moment.

Thank you!

Preran

Community Manager

In addition to what Atul said, try the solutions in this post and let us know if they helped.

Adobe XD won't start on new machine (Windows 10)

Thanks,

Preran

Atul_Saini

Community Manager

Hi N0kx,

Sorry that you are unable to use Adobe XD as it is crashing. Could you please try the steps mentioned here: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini