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Kevin nolan
Participant
Nov 10, 2020 1:29 PM UTC
Answered

Cannot create a link or manage links. Error 1

Help Adobe!! After this mornings xd update, I have been unable to create a link or to manage my links!

 

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Nov 10, 2020 5:55 PM UTC

    Hi all,

     

    The issue stands resolved, so please check and feel free to reach out in case if you are still facing the issue.

     

    Regards

    Rishabh

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    59 replies

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Nov 10, 2020 5:55 PM UTC

    Hi all,

     

    The issue stands resolved, so please check and feel free to reach out in case if you are still facing the issue.

     

    Regards

    Rishabh

    Translate
      johnr30022082
      johnr30022082
      Inspiring
      Jan 27, 2021 8:03 PM UTC

      This is happening to me today as of 1/27/2021. Haven't had a problem before today.

      I'm still running 10.15.7 Catalina because my company will not let me upgrade to Big Sur until Sophos Enterprise updates to support it. 

      Help?!

       

      Translate
      johnr30022082
      johnr30022082
      Inspiring
      Jan 27, 2021 8:13 PM UTC

      Stupid solution to this. I had the document in a cloud folder. I pulled it out, and was able to create the link. Then I placed the document back in the folder and updated the link. All is good now.

       

      There's a bug there somewhere, Adobe.

      Translate
      florind91112295
      Participant
      Nov 10, 2020 4:04 PM UTC

      Same problem here
      Adobe XD version 34.3.12
      Windows 10 1809 x64
      Same error for every file.

       

       

      Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Nov 10, 2020 5:55 PM UTC

      Hi All,

       

      Few Services seems to be working fine. Could you please try publishn the links again and confirm if it is working fine?

       

      Thanks,

      Harshika

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      Agnieszka5C52
      Participant
      Nov 10, 2020 6:09 PM UTC

      Hi,

       

      Working back fine for me. Thank you so much for quick help.

       

      Regards,

      Agnieszka Rajca

      <Personal Info Removed by moderator>

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        danielj74232674
        danielj74232674
        Participant
        Nov 10, 2020 4:04 PM UTC

        Hi,

         

        I'm working with Aodbe Xd for a professional project and when I try to share via link, it does not generate one, saying "error -1".

        It's a bit urgent since I need to send this over to my client.

         

        Can anybody help me?

         

        Translate
        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        Nov 10, 2020 4:05 PM UTC

        Hi there,

         

        We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

         

        Regards

        Rishabh

        Translate
        Kunal_Shirke
        Participant
        Nov 10, 2020 4:03 PM UTC

        I have been trying to publish a protoype to web and suddenly I can't do it anymore.
        I also tried to update an existing link, that too doesn't work. I had no trouble with this until yesterday. Please help. 

         

        Translate
        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        Nov 10, 2020 4:07 PM UTC

        Hi there,

         

        We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

         

        Regards

        Rishabh

        Translate
        mikeyc1030
        Participant
        Nov 10, 2020 4:00 PM UTC

        Hi, got an issue creating a public link in Adobe XD, using the most simple "one artboard" test document with the word "Test" in the center produces the following error: 

        "Somethig went wrong Error -1"

        I can't find Error -1 in the troubleshooting guide.

        I am running the latest version of XD 34.3.12 on windows 10.

         

         

        Translate
        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        Nov 10, 2020 4:01 PM UTC

        Hi there,

         

        We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

         

        Regards

        Rishabh

        Translate
        mikeyc1030
        Participant
        Nov 11, 2020 11:01 AM UTC

        Thanks, working fine now.

        Translate
        Wendy5E9D
        Participant
        Nov 10, 2020 3:58 PM UTC

        I keep getting the error message when I create the link.

        Translate
        plassman-sodanow11734891
        Participant
        Nov 10, 2020 4:00 PM UTC

        I'm experiencing the same issue! Doesn't matter what file I try to create a share link from.

         

        We have deadlines. PLEASE FIX THIS.

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        Héloise5F89
        Participant
        Nov 10, 2020 3:56 PM UTC

        Bonjour,

        Je rencontre un problème, depuis cette après-midi, d'accès à mes prototypes.

        Nous obtenons le message d'erreur suivant : " Une erreur s’est produite. Vous pouvez réessayer d’accéder au lien. Si l’erreur persiste, signalez-la."

         

        Version Adobe XD : 34.3.12.1, Synchronisation de Creative Cloud 4.3.61.1

        Je rencontre le même problème sur tous mes prototypes.

        Erreur :

         

        Merci d'avance,
        Héloïse

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        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        Nov 10, 2020 4:02 PM UTC

        Hi there,

         

        We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

         

        Regards

        Rishabh

        Translate
        Szilvia5EBE
        Participant
        Nov 10, 2020 3:52 PM UTC

        Hi, I have been trying to share prototypes, but I keep recieving error messages. 😞 

        Translate
        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        Nov 10, 2020 3:54 PM UTC

        Hi there,

         

        We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

         

        Regards

        Rishabh

        Translate
        Johntremendol
        Participant
        Nov 10, 2020 3:51 PM UTC

        Same issue for me as well... Not fun, especially when this happens before an important presentation. I hope this can be resolved soon. 

        Translate
        jacquelinem32886649
        jacquelinem32886649
        Participant
        Nov 10, 2020 3:49 PM UTC

        It's not working for me either. I would suggest everyone to export their prototype as a PDF if you need to show your clients or coworkers and explain there's an outage on Adobe's part. 
        I really do hope this issue is resolved soon. 

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