Participant

Answered

Cannot create a link or manage links. Error 1

Forum|Forum|5 years ago
November 10, 2020
27 replies
8865 views

Help Adobe!! After this mornings xd update, I have been unable to create a link or to manage my links!

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Correct answer Rishabh_Tiwari

Hi all,

The issue stands resolved, so please check and feel free to reach out in case if you are still facing the issue.

Regards

Rishabh

Rishabh_TiwariCorrect answer

Legend

Hi all,

The issue stands resolved, so please check and feel free to reach out in case if you are still facing the issue.

Regards

Rishabh

johnr30022082

Inspiring

This is happening to me today as of 1/27/2021. Haven't had a problem before today.

I'm still running 10.15.7 Catalina because my company will not let me upgrade to Big Sur until Sophos Enterprise updates to support it.

Help?!

johnr30022082

Inspiring

Stupid solution to this. I had the document in a cloud folder. I pulled it out, and was able to create the link. Then I placed the document back in the folder and updated the link. All is good now.

There's a bug there somewhere, Adobe.

F

florind91112295

Participant

Same problem here
Adobe XD version 34.3.12
Windows 10 1809 x64
Same error for every file.

Harshika Verma

Community Manager

Hi All,

Few Services seems to be working fine. Could you please try publishn the links again and confirm if it is working fine?

Thanks,

Harshika

A

Agnieszka5C52

Participant

Hi,

Working back fine for me. Thank you so much for quick help.

Regards,

Agnieszka Rajca

danielj74232674

Participant

Hi,

I'm working with Aodbe Xd for a professional project and when I try to share via link, it does not generate one, saying "error -1".

It's a bit urgent since I need to send this over to my client.

Can anybody help me?

Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

Regards

Rishabh

K

Kunal_Shirke

Participant

I have been trying to publish a protoype to web and suddenly I can't do it anymore.
I also tried to update an existing link, that too doesn't work. I had no trouble with this until yesterday. Please help.

Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

Regards

Rishabh

M

mikeyc1030

Participant

Hi, got an issue creating a public link in Adobe XD, using the most simple "one artboard" test document with the word "Test" in the center produces the following error:

"Somethig went wrong Error -1"

I can't find Error -1 in the troubleshooting guide.

I am running the latest version of XD 34.3.12 on windows 10.

Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

Regards

Rishabh

M

mikeyc1030

Participant

Thanks, working fine now.

W

Wendy5E9D

Participant

I keep getting the error message when I create the link.

P

plassman-sodanow11734891

Participant

I'm experiencing the same issue! Doesn't matter what file I try to create a share link from.

We have deadlines. PLEASE FIX THIS.

H

Héloise5F89

Participant

Bonjour,

Je rencontre un problème, depuis cette après-midi, d'accès à mes prototypes.

Nous obtenons le message d'erreur suivant : " Une erreur s’est produite. Vous pouvez réessayer d’accéder au lien. Si l’erreur persiste, signalez-la."

Version Adobe XD : 34.3.12.1, Synchronisation de Creative Cloud 4.3.61.1

Je rencontre le même problème sur tous mes prototypes.

Erreur :

Merci d'avance,
Héloïse

Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

Regards

Rishabh

S

Szilvia5EBE

Participant

Hi, I have been trying to share prototypes, but I keep recieving error messages. 😞

Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

Regards

Rishabh

J

Johntremendol

Participant

Same issue for me as well... Not fun, especially when this happens before an important presentation. I hope this can be resolved soon.

jacquelinem32886649

Participant

It's not working for me either. I would suggest everyone to export their prototype as a PDF if you need to show your clients or coworkers and explain there's an outage on Adobe's part.
I really do hope this issue is resolved soon.

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