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Kevin nolan
Participant
November 10, 2020
Answered

Cannot create a link or manage links. Error 1

  • November 10, 2020
  • 27 replies
  • 8877 views

Help Adobe!! After this mornings xd update, I have been unable to create a link or to manage my links!

 

{Renamed By MOD}

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi all,

     

    The issue stands resolved, so please check and feel free to reach out in case if you are still facing the issue.

     

    Regards

    Rishabh

    27 replies

    Show previous replies
    W
    wendymill2
    Inspiring
    November 10, 2020

    Something's wrong with this latest version of XD - links that I've already shared are now not working. These are the errors we're getting. I can't report the error because it's a closed forum?

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    November 10, 2020

    Hi there,

     

    We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

     

    Regards

    Rishabh

    종
    종익나29045549
    Participant
    November 10, 2020

    I have already signed out Creative Cloud and close Coresync and re-signin, but it doesn't work.

     

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    November 10, 2020

    Hi there,

     

    We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

     

    Regards

    Rishabh

    C
    camiloarmando
    Participant
    November 10, 2020

    I am having the same issue:

    • Latest XD update 34.3.12.1
    • MacOS Catalina 10.15.7
    • Can't update shared links
    • Can't create new shared links
    • Can't view shared links (Safari, Chrome)
    Kyle Krukar
    Kyle Krukar
    Participant
    November 10, 2020

    Major issues. Can't open shared prototype links in browser. I'm also unable to open one of my cloud XD documents. Not good!

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    November 10, 2020

    Hi there,

     

    We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

     

    Regards

    Rishabh

    I
    Ilona5E28
    Participant
    November 10, 2020

    I've got the same problem. Error-1 showing when I try to create a link to a new prototype. I tried with Anyone can view option and Only invited but neither worked. Publishing an empty file with a single artboard didn\t work so it\s not a file size issue. I'm using an Ethernet connection with VPN - turning VPN off didn\t help. Looking forward to a fix because it's blocking my workflow.

    J
    JULIAN5EC3
    Participant
    November 10, 2020

    HI, 

     

    All of my published links are not working. 

    when trying to refresh an re-publish the links, i've gotten the error message "Error -1"

    ive already tried the fixes I found in the forum and nothing works!! 

    jacquelinem32886649
    jacquelinem32886649
    Participant
    November 10, 2020

    It's not working for me either. 😞 

    R
    radosławś20971407
    Participant
    November 10, 2020

    I've got the same problem

    M
    Mansi5FF7
    Participant
    November 10, 2020

    Hi,

     

    I am unable to publish links from Adobe XD today. I keep getting error code 1. Anyone know what's going on?

     

    Thanks,

    Mansi

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      November 10, 2020

      Hi Mansi,

       

      We're so sorry to hear about the trouble. We have received multiple reports for the same issue so we are checking this on our end. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

       

      Regards

      Rishabh

      Kellen @ Proagrica
      Kellen @ Proagrica
      Participant
      November 10, 2020

      As of this morning when we got to work most of my teams' XD links aren't working. They're all struggling to load, taking a long time, and 95% of the time the fail to load and give the following error:

      The other 5% of the time they end up loading, but only the home screen and if you try to go to the next page it struggles for a while before failing again. I've seen people posting about this problem several times before and it looks like most of the time it's due to a server error on Adobe's end. Want to check to see if anyone has any info because i've got BAs, Product Managers, and Developers hitting me up because they need access to our design links. 

       

      Any help is appreciated. Thank you.

       

      Kellen Carter

      vladcm28
      vladcm28
      Participant
      November 10, 2020

      I have the same issue - and even the older links aren't loading. Any info on this would be highly appreciated. Thanks!

      travis-jeremy
      travis-jeremy
      Participant
      November 10, 2020

      XD was working fine up until today. XD is up to date. The file I am currently woring on and any new file I get the following error when creating link:

       

      Something went wrong.
      Learn More (Error -1)

      I do not have this problem with older files created less than a week ago.

      Any help please, thanks

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        November 10, 2020

        Hi there,

         

        We're so sorry to hear about the trouble. There is a known outage and our team is already working on a fix. Please stay tuned to this discussion for the next update: https://community.adobe.com/t5/adobe-xd/cannot-create-a-link-or-manage-links/m-p/11582606?page=1#U11...

         

        Regards

        Rishabh

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