Participant

Answered

Cannot find a download link or the app in CC for Adobe XD

Forum|Forum|2 years ago
April 6, 2023
107 replies
219579 views

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

Correct answer creative explorer

@Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms.

Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up.

Show previous replies

X

XWill

Participant

This is UNACCEPTABLE.

I shouldn't have to spend 30 minutes looking for an app that I pay every month for.

FIX THE SEARCH for XD within the CC app

Or/and

ADD A LINK TO DOWNLOAD IT ON THE WEBSITE

You are ADOBE. FIX IT.

Rishabh_Tiwari

Community Manager

Hi @XWill ,

We're so sorry to hear about the trouble. I understand how frustrating this can be. I'll share your feedback with the team. For now, please share your Adobe ID through private message by clicking on my name, so I can check your account to make it available under the CC desktop app.

Thanks

Rishabh

ProDesignTools

Community Expert

Hi @Rishabh_Tiwari,

Thank you for being here, and for offering to help! But this is quite puzzling... If someone is entitled to access and use XD (e.g., with the All Apps plan), can you tell me why they would need to contact Adobe in order to make XD available through the CC Desktop app?

Should each customer get in touch with Adobe individually to restore usage of the app? I'm sure that's a really long list of people (millions), most of which would not know they need to do that.

Thanks again.

T

Tim24704158qilu

Participant

I don't see XD in the list of apps and based on other comments here I need adobe help. What do you need from me to enable the download?

Rishabh_Tiwari

Community Manager

Hi @Tim24704158qilu ,

Sorry to hear about the trouble. Please share your Adobe ID through private message by clicking on my name. I'll check your account and update you as soon as I hear from the team.

Thanks

Rishabh

T

Tim30360688hgzz

Participant

I can see Adobe XD in the list of apps "Included in Your Plan" on my account page, but it does not appear in my Creative Cloud desktop app. May I have help, please?

S

selma_6370

Participant

Did you solve the problem?

P

Prabu3033116144uo

Participant

Hello,

I can't find Adobe XD on my list of apps. I know that I have it on my plan. See the screenshot below. But it doesn't appear in the list of apps or on my Creative Cloud desktop application. Please help!

J

jean francois30305896x211

Participant

We just purchased an adobe suite subscription and yet the application adobe Xd that i've once used with another subscription does not appear in the app i can download on creative cloud.

Althought, when i go in the details of my products included in my subscription, adobe Xd is listed, there is just no way to reach a way to dowload it.

help please

Rishabh_Tiwari

Community Manager

Hi @jean francois30305896x211 ,

Sorry to hear about the trouble. Please share your Adobe ID through private message by clicking on my name. I'll get your account checked by the team.

Thanks

Rishabh

A

Avinash30321802hpg7

Participant

I ma not able to XD though I have all the apps pack.

HARSHIKA_VERMA

Community Manager

Hi @Avinash30321802hpg7,

Thank you for reaching out. We checked your account from the backend, and it looks fine. Please ensure you're logged in with your Business account and see if you are able to see XD.

We will try our best to help.

Thanks,

Harshika

M

Majbrit303231482wzl

Participant

Hi Harshika

I seem to have the same trouble as others, as XD is not shown in my apps.

Hope you are able to help,

Best Majbrit

D

Dmytro30133238l72y

Participant

Hi, I can't install Adobe XD too on MBP M1 Max.

D

Dmytro30133238l72y

Participant

I've tried Cleaner Tool and full reinstall. Still does not see Adobe XD in Creative Cloud App list.

Navigating directly to AdobeXD install via web link gives an erorr message that my PC does not meet system requirements as in the screenshot above

I

IsayZ

Participant

Hi!
I am facing the same issue. I have been troubleshooting and trying the suggestions mentioned in this thread for quite some time now, but to no avail... Adobe XD is nowhere to be found.

I have contacted support but have not received a response yet. Has anyone managed to solve it yet?

N

Neeraj30047034gbig

Participant

Hi All,

I am unable to install the XD in my machine, You can see the below screenshot.

My machine fullfill the requirement but still not able to see the app list,

Best Regards
Neeraj

AkinGn

Community Expert

Hi @Neeraj30047034gbig, please try checking direct link to the app https://creativecloud.adobe.com/apps/all/desktop/pdp/xd and if you experience any other problem, please update us, I'm sure another designer/expert will help you also. Hope this helps!