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James29278822wy8r
Participant
April 6, 2023
Answered

Cannot find a download link or the app in CC for Adobe XD

  • April 6, 2023
  • 107 replies
  • 219579 views

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

 

 

      Correct answer creative explorer

      @Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms. 

      Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up. 

       

      107 replies

      Show previous replies
      Ao_zora
      Community Manager
      Ao_zoraCommunity Manager
      Community Manager
      July 4, 2023

      Hi, Team.

      In Korea, it is confirmed that it appears on the list if you wait for 24 h to 48 h.

      Are other regions the same?

      J
      Jacek30741698j4jy
      Participant
      June 27, 2023

      I have the same issue, Adobe XD in "Included in your plan", but not available in "Available in your plan". Going to link https://creativecloud.adobe.com/apps/all/desktop/pdp/xd not helping.

      R
      Rianat30726353b9gb
      Participant
      June 27, 2023

      I was added to my team account but I am unable to see XD in the Creative Cloud. I am logged in with the right account, I have urgent work I need to do but this is not helping

      B
      blablablu2
      Participant
      June 19, 2023

      Can't find adobe xd in my creative cloud app.

      I'm have the normal subscription.

       

       

      And no I don't have any Teamprofile account, or something like this..

       

       

       

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      June 19, 2023

      Hi @blablablu2 ,

       

      Sorry to hear about the trouble. Please share your Adobe ID through private message by clicking on my name so that I can check your account details. I'll try my best to assist you.

       

      Thanks

      Rishabh

      Cooperfields Agency
      Cooperfields Agency
      Participant
      June 19, 2023

      It looks like this issue still exists....

      I have a team plan, all my colleagues have access to download the app from Creative Cloud, however I do not.

      I have tried everything possible:

      Uninstall everything and reinstall
      Unassign and reassign the licence
      Log in with a colleagues account and download the Adobe XD app
      Using the link provided many times in this post

      Whatever I try, Adobe XD does not show in the Creative Cloud desktop app even though it's clear that I have an All App subscription, as does my colleagues.

      Adobe Chat Support just pass you from pillar to post with no real answer. One person suggested waiting 48 hours, but again with no resolution.

       

      Any ideas anyone? Other than just cancel Adobe Creative Cloud entirely!!

       

      P
      Pooja30581562e5l8
      Participant
      June 19, 2023

      I am logged in to a personal account with a free subscription. but I can't find adobe xd as I try to search in all Adobe Creative Cloud Desktop Apps nor I can find links to download.

      M
      Mirko30524716u1yk
      Participant
      June 16, 2023

      Same problem here,  i can't find adbe xd even if it is present in my plan. 

      I can't contact support even if this is an enterprise plan. 

      J
      jamesveinbergs1@gmail.com
      Participating Frequently
      June 15, 2023

      Our team solved it by having someone airdrop the XD app directly to the other person who was having issues downloading. quick fix if you're near someone who has the app

      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      June 15, 2023

      Well, it's actually against the software's Terms of Service to share or get an installer from anywhere else besides Adobe, so not recommended. But if you can't find or download XD via the Creative Cloud Desktop app, then you can get a direct link or a standalone installer for XD via one of these two options:

       

      How to Get the Creative Cloud 2023 Direct Download Links

      A
      Akshaya30497042l9kn
      Participant
      June 14, 2023

      Hi Team

      XD not available for download in all apps subscription .Can u please help me here

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      June 14, 2023

      Hi @Akshaya30497042l9kn ,

       

      Sorry to hear about the trouble. Please share your Adobe ID through a private message by clicking on my name so I can check your account details. I'll try my best to help you.

       

      Thanks

      Rishabh

      C
      Catie30482851q68x
      Participant
      June 13, 2023

      My teams adobe account is supposed to give me access to adobe XD but it does not show up in my apps on creative cloud to download. how do i troubleshoot this?

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      June 14, 2023

      Hi @Catie30482851q68x ,

       

      Sorry to hear about the trouble. Please share your Adobe ID through a private message by clicking on my name so I can check your account details. I'll try my best to help you.

       

      Thanks

      Rishabh

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