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James29278822wy8r
Participant
April 6, 2023
Answered

Cannot find a download link or the app in CC for Adobe XD

  • April 6, 2023
  • 107 replies
  • 219579 views

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

 

 

      Correct answer creative explorer

      @Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms. 

      Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up. 

       

      107 replies

      Show previous replies
      P
      Paul32686780cx2a
      Participant
      October 3, 2023

      As of Oct 2023 You have to contact cutomer support directly to get hold of the download/installer exe. It's very not integrated into the ecosystem.

        A
        Arkadiusz326197548e7m
        Participant
        September 30, 2023

        Having same issue after waiting 24h. Adobe xd not visible on apps listing but license mentioned it...

         

        B
        Bethany32454647u9to
        Participant
        September 22, 2023

        I'm having the same issue. Cannot find XD anywhere. Have tried logging out and back in. 

        V
        Vasilis32106365aaz8
        Participant
        September 26, 2023

        Hello everyone.

        My license is specifically for Adobe Creative Cloud for Teams, which grants me access to a wide range of Adobe applications. Unfortunately, one notable exception is Adobe XD, as it is not currently available in the cloud-based version of Creative Cloud.

        In my pursuit of finding the right tool for my UI and UX needs, I have thoroughly explored all the categories under "UI & UX", as shown in the screenshot below. However, despite my efforts, I could not locate Adobe XD among the available options.

        I would greatly appreciate it if you could shed some light on the reasons behind the unavailability of Adobe XD in the cloud. Any feedback or insights you can provide would be highly valuable and eagerly welcomed.

        Thank you for your attention to this matter.

        Best regards,
        Vasilis

         

        Dan Rodney
        Community Expert
        Dan RodneyCommunity Expert
        Community Expert
        September 26, 2023

        @Vasilis32106365aaz8 If you're exploring UX/UI apps, please know that XD is essentially a dead app and is no longer being developed. Adobe announced their intent to buy Figma (which is currently under review by the US and EU governments) so it's not complete yet. You should learn and use Figma.

        — Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
        D
        David32244337e1ku
        Participant
        September 13, 2023

        I'm having the exact same problem. XD is part of my licence but is nowhere to be found in the apps.

          S
          Steven32272665cp0o
          Participant
          September 13, 2023

          Having the same problem. All of the other users at my work have access, but myslef(new hire).

            D
            David32244337e1ku
            Participant
            September 22, 2023

            It sorted itself out after a day. Just popped up with the other apps. 

             

            C
            Camiel319712209i0u
            Participant
            August 30, 2023

            My adobe account is supposed to give me access to adobe XD but it does not show up in my apps on creative cloud to download. how do i troubleshoot this?

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            August 30, 2023

            Hi @Camiel319712209i0u ,

             

            Sorry to hear about the trouble. Please share your Adobe ID through DM so I can check your account. You can send the DM by clicking on my name.

             

            Thanks

            Rishabh

            T
            Timothy31917901umif
            Participant
            August 30, 2023

            My adobe account is doing the same thing.

             

            T
            Timothy31917901umif
            Participant
            August 27, 2023

            I am having the same issue. Xd is not showing up in CC and I have had access for more than 48 hours. If anyone found a way to get it to work let me know, Thanks.

            V
            Volodymyr31754245a3wm
            Participant
            August 20, 2023

            I'm facing the same issue as well. This link does not work for me https://creativecloud.adobe.com/apps/all/desktop/pdp/xd .
            I have the Adobe XD listed in my plan but I am unable to find adobe xd on creative cloud at all.
            It shows a message "It appears you are not eligible to download the app, or your computer does not meet minimum system requirements."

            I have checked my system info:

            Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz
            Installed RAM 32.0 GB (31.4 GB usable)
            System type 64-bit operating system, x64-based processor
            Pen and touch No pen or touch input is available for this display
            Edition Windows 10 Pro
            Version 22H2
            Installed on ‎5/‎2/‎2023
            OS build 19045.3324
            Experience Windows Feature Experience Pack 1000.19041.1000.0

             

            Please help to resolve this issue, thank you.

            ProDesignTools
            Community Expert
            ProDesignToolsCommunity Expert
            Community Expert
            August 21, 2023

            Hi Volodymyr, please see the previous post just above yours.

            L
            lorraine31758060sh3q
            Participant
            August 18, 2023

            i have been trying for more than 5 hours to access the Adobe XD but i cant find it anywhere. its not listed among the creative cloud apps. when i search for it individually, it should shows a page with tutorial videos but the actual app with templates to work with, is not available. This is extremely frustrating. I've tried using the chat boxes but they're completely clueless. why is this product so invisible? if you want to take it off the market, do so and stop stressing customers like this!

            ProDesignTools
            Community Expert
            ProDesignToolsCommunity Expert
            Community Expert
            August 18, 2023

            Hi Lorraine, Adobe has announced its intent to acquire Figma, so that likely means they are not putting XD out there any longer. However, you should still be able to get a direct link / standalone installer for XD via either of the two options described here:

             

            How to Get the Creative Cloud 2023 Direct Download Links

             

            Y
            Yuna31526625fcxv
            Participant
            August 7, 2023

            我無法在我的Creative Cloud找到 Adobe XD，在我工作的需要使用到它，可以提供給我解決辦法嗎？

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            August 16, 2023

            Hi @Yuna31526625fcxv,

             

            Sorry to hear you're having trouble seeing XD in your account. Would you mind trying to log in with your Teams ID and let us know if you're able to see XD? Your account looks fine on our end. Please try again and let us know if that helps.

             

            Thanks,

            Harshika

            A
            atabak31373234scl6
            Participant
            July 29, 2023

            Hi, hope you are well, I have the same proble with adobe xd , cant finf it in adobe creative cloud app. could you helo me,I need this app. thank you

             

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