Cannot open xd local file (Error code 86)

Forum|Forum|3 years ago
July 5, 2022
3 replies
1124 views

Only certain files won't open.

I've tried reinstalling xd, creating a new window account, and so on.

but the error keeps popping up

These are my laptop specs

Intel(r) core(tm) i7-10875H CPU @ 2.30Hz
Ram 64GB
Intel(R) UHD Graphics

This topic has been closed for replies.

P

Peter25227529uepn

Participating Frequently

Try to open the file on another machine. If the file opened up, rename the file and then try to open the file again on the first machine.

Regards,

Peter

HARSHIKA_VERMA

Community Manager

Hi @혜원25125109f8pa,

We are sorry to hear you're unable to open the local XD files. As Italo directed you towards the right post, could you please try the solution suggested in the post?

If that doesn't help, please share the below details so that we can investigate the issue and escalate it further-

We would request you to please share the below details as well-

What was the date and time (mention time zone) on which you experienced this issue?
Is the document located on external drives (USB drive, external HDD/SSD) or on a shared network?
Was the file(s) on the external drives, network shares, and/or folders synced to the cloud at any point in time?
Have you observed similar issues with files from other software?
Did you perform a forced shutdown of the computer or experience a power loss before this incident?
Are you the author of this document, or was it shared with you?
What is the name and version of the antivirus software running on your computer?

Please upload the XD file to a shared location such as CC or Dropbox and share the URL with me over a private message.

I will try my best to help.

Thanks,

Harshika

혜

혜원25125109f8paAuthor

Participant

```
날짜는 7월 4일입니다.
```
이 파일은 외장 하드 드라이브에 있습니다.
나는 그것에 대해 확실하지 않다. 하지만 그렇지 않은 것 같습니다.
아니요, 비슷한 문제를 발견한 적이 없습니다.
몇 번이나 강제 종료한 것 같아
author.
AhnLab Safe Transaction 1.0 (Version 1.5.1.1)

HARSHIKA_VERMA

Community Manager

Thanks for sharing the info, @혜원25125109f8pa. Could you please share the XD file with me over a private message so that I can log a bug for your issue?

Note: Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

I will try my best to help.

Thanks,

Harshika