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Oliwer AR
Oliwer AR
Participant
May 17, 2023
Answered

Document history stoped showing

  • May 17, 2023
  • 7 replies
  • 2586 views

For a few days I'm not albe to acces document (version) history for some of my cloud documents. 

Adobe XD is up to date (56.1.12.1).

When I try to open document history dialog I get a message: 

 

Event when accesing trough the adobe cloud web interface (https://assets.adobe.com/...)
i get "Cannot load document hisotry"

 

This issue only affects some documents that have been changed in the last few months. Very old ones, those made today, behave as expected.

 

 

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi All,

     

    We sincerely apologize for the inconvenience caused. We have been actively monitoring the reported issue regarding the lost version history here: https://community.adobe.com/t5/adobe-xd-discussions/lost-version-history-of-adobe-xd-prototype/td-p/13818880.

     

    We are pleased to inform you that our team has worked diligently to address this issue, and it appears that the problem has been resolved.

     

    We kindly request you to kindly check the functionality again and provide us with feedback on whether you are still experiencing any issues with the version history.

     

    Thank you for your patience.

     

    Thanks,

    Harshika

    7 replies

    T
    TRINITYWOLFE
    Participant
    June 14, 2023

    Same! I did not save copies of past versions as it was stored for me. This is a huge deal for me.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    June 19, 2023

    Hi All,

     

    We sincerely apologize for the inconvenience caused. We have been actively monitoring the reported issue regarding the lost version history here: https://community.adobe.com/t5/adobe-xd-discussions/lost-version-history-of-adobe-xd-prototype/td-p/13818880.

     

    We are pleased to inform you that our team has worked diligently to address this issue, and it appears that the problem has been resolved.

     

    We kindly request you to kindly check the functionality again and provide us with feedback on whether you are still experiencing any issues with the version history.

     

    Thank you for your patience.

     

    Thanks,

    Harshika

      tigepah_B
      tigepah_B
      Participant
      June 20, 2023

      I can confirm. In our documents, version history is back and working. Thank you, Harishka!

        B
        Bronchalo
        Participant
        June 9, 2023

        I'm facing the same issue and it's a big problem. Please this needs to be fixed.

        tigepah_B
        tigepah_B
        Participant
        June 9, 2023

        Same Issue here. Multiple shared documents affected. Please respond, Adobe.

        M
        Manu5CE7
        Participating Frequently
        June 8, 2023

        I'm facing the same issue...

        D
        danielabh
        Participant
        June 2, 2023

        Hello, I'm having the same issue. Do you know if there is some way around to fix this?

        K
        KasparsKursiss
        Inspiring
        May 31, 2023

        How come there is no response? I'm seeing the same issue, XD 56.1.12.1 arm64, Creative Cloud Sync 6.5.0.24 on macOS Ventura 13.3.1 (M1 Max), everything CC-related is the latest available version.

        K
        KasparsKursiss
        Inspiring
        May 31, 2023

        I can confirm that the web version expects exactly like the one of the OP with document history not available. I need this feature fixed ASAP, this a frickin paid product and document history has been touted as an essential feature. Otherwise I'd be making duplicate files.

        R
        rannala
        Participant
        May 29, 2023

        I have the exact same issue with XD version 56.1.12.1 on a Ventura 13.3.1 Macbook. This is affecting my workflow and a serious trust issue with Adobe cloud services. You have basically lost my stored files.

         

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