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Participating Frequently
January 13, 2022
Question

Elements are showing on a different place on the mobile preview in XD.

  • January 13, 2022
  • 2 replies
  • 781 views

I have the problem that elements on the preview on the smartphone are in a different place - see attachment

 

<Title renamed by moderator>

This topic has been closed for replies.

2 replies

HARSHIKA_VERMA
Community Manager
Community Manager
January 20, 2022

Hi Florian22645165ph05,

 

We would like to follow up on your issue. Are you able to resolve the issue? Please let us know if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

Participating Frequently
January 21, 2022

Unfortunately, a restart does not help. I've had this problem for a while and it's starting to bother me. Could it be because my theme is created for an iPhone 12 Max and I only have an iPhone 12 Pro?

HARSHIKA_VERMA
Community Manager
Community Manager
January 24, 2022

Thanks for getting back to us. Are you using live preview to view the design or you're opening the link on the browser? Does that happen with all the files or with this specific file?

 

If possible, please share the XD file with me over a private message so that we can investigate at our end. In order to share the file, you need to upload the XD file to a shared location such as CC or Dropbox and share the URL with me over a private message.

 

We will try our best to help.

 

Thanks,

Harshika

AkinGn
Community Expert
Community Expert
January 13, 2022

Hi @Florian22645165ph05 , as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/preview-on-device-has-errors/td-p/11761471 restarting the XD (or maybe also the app) can solve the problem, hope this helps!