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yadnexsh17473523
Participant
Jun 11, 2020 1:26 AM UTC
Answered

Error-5 while installing plugin in XD.

Whenever i try to install that icon plugin or any other icon plugin it gives me this error , I tried everything from youtube and adobe community too !! Reinstall and everything !

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Vertika GuptaCorrect answer
Community Manager
Jun 11, 2020 3:51 AM UTC

Greeting, 

 

Sorry to hear about the trouble. As per the screenshot, I found a similar discussion which you can refer here: https://community.adobe.com/t5/adobe-xd/extensibility-error-installing-plugin-in-xd/m-p/10848199?pag...

If above solution doesnot help, Please can you let me know few information, it will help me in debugging the issue :-

1. Which plugin you are trying to install.

2. Which version of OS you are working.

3. XD version

4. Creative cloud version.

5. It will be great if you send me the log of your machine using log collector: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

you can DM be log by clicking on my name, you will get my ID or attach here.

 

Thanks,

Vertika Gupta

Adobe XD

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3 replies

yadnexsh17473523Author
Participant
Jul 1, 2020 4:26 AM UTC

The reason was AntiVirus !

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    Community Manager
    Vertika GuptaCommunity ManagerCorrect answer
    Community Manager
    Jun 11, 2020 3:51 AM UTC

    Greeting, 

     

    Sorry to hear about the trouble. As per the screenshot, I found a similar discussion which you can refer here: https://community.adobe.com/t5/adobe-xd/extensibility-error-installing-plugin-in-xd/m-p/10848199?pag...

    If above solution doesnot help, Please can you let me know few information, it will help me in debugging the issue :-

    1. Which plugin you are trying to install.

    2. Which version of OS you are working.

    3. XD version

    4. Creative cloud version.

    5. It will be great if you send me the log of your machine using log collector: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

    you can DM be log by clicking on my name, you will get my ID or attach here.

     

    Thanks,

    Vertika Gupta

    Adobe XD

    Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Jun 11, 2020 4:51 PM UTC

      Hi there,

       

      Thank you for reaching out and trying the multiple steps to fix the issue. In addition to what Vertika suggested, please try disabling the antivirus if any and share the results with us.

       

      Thanks,

      Harshika

      Translate
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