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H
hmmdre
Participant
August 26, 2020
Answered

Error 5719 while opening Adobe XD.

  • August 26, 2020
  • 44 replies
  • 157486 views

xd will just not open when i open it and show an error message asking for me to reopen the software.

i'm running it on win10 and i have already reinstalled xd and rebooted my pc, nothing worked so far.

 

"feche e reinicie o xd, depois tente abrir o documento novamente. (erro 5719)"

free translation: close xd and reopen it, then try again to open the file. (error 5719)

 

 

<The Title was renamed by moderator>

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi there,

     

    Sorry to hear about the trouble. Could you please try the solution shared below:

     

    Solution-1: Make sure that Windows is updated to the latest version.

     

    Solution-2: Modify Group Policy

     

    • Open Local Group Policy Editor Using Run
    • Press the Windows key + R to open the Run box.
    • Type gpedit.msc and press Enter.
    • If prompted by UAC, click on Yes.
    • Go to User Configuration > Administrative Templates > System
    • Disable Download missing COM components
    • Launch XD, if it fails then try after rebooting the machine.
    • If it still fails, try disabling the Download missing COM components from Computer Configuration also.

     

    In case if you need any further assistance, please contact us directly using this link https://helpx.adobe.com/contact.html

     

    Regards

    Rishabh

    44 replies

    Show previous replies
    A
    amit0101
    Participant
    October 25, 2020

    Hello sir/mam, I have just recently updated Adobe XD on my laptop. When I try to launch the Adobe XD. It is showing some errors like, Something went wrong - please close and relaunch XD, then try opening your document again. Error 5703. Please rectify this error, I need this software urgently.

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 26, 2020

    Hi Amit,

     

    Sorry to hear you are having trouble while launching XD. We would need few details in order to investigate on the issue- Will you be able to share the logs mentioned in this post: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/td-p/11416075 ?

     

    If you find it difficult, please connect with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately?

     

    Thanks,

    Harshika

      G
      Gerhard5F8C
      Participant
      October 24, 2020

      Hi,
      after updating to the latest Windows 10 version 2004, Adobe XD does no longer start and ends up in error 5718 (An error happended. Please close Adobe XD and restart again ...). Returning to Windows version 1909 allowed Adobe XD to start properly again. But this is no solution for the future. Is there a solution to this problem?

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      October 26, 2020

      Hi Gerhard,

       

      Sorry to hear you are having trouble opening XD. We would like to help you here but for that we would need details-Would you mind sharing all the information asked in the correct answer to this post? This will help our engineering team investigate about the issue and helps in finding a fix for it. Please share the OS and XD version of your machine.

       

      We will try our best to help.

       

      Thanks,

      Harshika

       

       

      S
      Sandor5CCB
      Participant
      October 19, 2020

      XD did not start after installation. Adobe cleaner, reboot doesn't help: Something went wrong: Error 5703.

      You have Windows 10 operating system. What else could be done?

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      October 19, 2020

      Hi there,

       

      Sorry to hear about the trouble. Could you please share the details asked here: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

       

      Along with the system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

       

      Regards

      Rishabh

      S
      Sandor5CCB
      Participant
      October 21, 2020

      Hello!

       

      I downloaded it, ran it. The system log has been uploaded by the application. What do I do now?

       

      Thx 🙂

      V
      VickyBOSS
      Participant
      October 2, 2020

      I installed adobe XD on windows and was facing Error 5703 since the first start. but JUST Restarting the pc resolved the issue.

       

      Error is not something we face many times a day, so before you google the error or try to troubleshoot, do a restart

        T
        thatweblook
        Participant
        September 30, 2020

        Any update on this?

         

        I'm getting the same Error. Win 10.

         

        Reinstalling doesn't fix it. 

         

        Only restarting my computer allows me to open it.

         

        Need a solution ASAP as it's killing productivity.

         

        Thanks

        P
        precise_customer5E5A
        Participant
        September 29, 2020

         

        Hi Team,

        I am facing a 5703 error when I open Adobe Xd. I have added a screenshot below. 

        Please help me with it.

         

         

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        September 29, 2020

        Hi Shankar,

         

        Sorry to hear about the trouble. Could you please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

         

        Once uninstalled, please re-install the application and check if it works. If it still doesn't work, please share the information asked here: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

         

        Regards

        Rishabh

        M
        Mohammad Taghi Elmi
        Participant
        September 21, 2020

        Hi there,

         

        My xd gives error 5703 when it opens and the following email was sent to me:

         

        he following file has been uploaded on Adobe LogCollector Portal:

        File: AdobeLogs_20200921_083512_463-win.zip

        Please use the above filename as a reference when contacting Adobe Customer Care.

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        September 22, 2020

        Hi Mohammad, 

         

        We're so sorry to hear about the trouble. Meanwhile, we are investigating the logs, could you please try uninstalling the application using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

         

        Once uninstalled, please re-install and check if its working. If it's still not working, please share a few more details asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075#M36298

         

        Regards

        Rishabh

          M
          Mustafa5E44
          Participant
          September 21, 2020

          Rishabh_Tiwari
          Community Manager
          Rishabh_TiwariCommunity Manager
          Community Manager
          September 21, 2020

          Hi Mustafa,

           

          We're so sorry to hear about the trouble. Could you please try uninstalling the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

           

          Once uninstalled, please re-install the application and check if it works. In case if it still doesn't work, please share the details asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

           

          Note: While sending DM, please add the discussion link in the subject.

           

          Regards

          Rishabh

          C
          cristens70931180
          Participant
          September 16, 2020

          Every time I launch Adobe XD I immediately get this message: 

          "Something went wrong

          Please Close and Relaunch XD, then try opening your document again. (Error 5719)"

           

          I have now gone through this entire list of solutions and nothing has worked. 

          https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

           

          I really need to get this working, what do I need to do?!?

            Just Shoot Me
            Just Shoot Me
            Legend
            September 16, 2020

            I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


            I hope this helps. Best of luck to you.

            M
            Mustapha5EDF
            Participant
            September 9, 2020

            I downloaded Adobe XD directly from Adobe store for my laptop hp ProBook 640 windows 10 version 1903. Anything I try launching the application it's keeps saying please close and relaunch XD, then try opening your document again. (Error 5703) please help me retify this. I really need the application urgently

             

            {Renamed By MOD}

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            September 9, 2020

            Hi there,

             

            We're so sorry to hear about the trouble. Could you please try uninstalling the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

             

            Once it's uninstalled, please re-install the application by following the steps shared here and check how it works: https://helpx.adobe.com/download-install/using/download-install-new-computer.html

             

            If this doesn't help, please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

             

            Regards

            Rishabh

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