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AparnaManu
Participant
Jun 25, 2020 12:49 PM UTC
Answered

Error 69:-1:-1 while publishing

I'am getting this error everytime I try to Publish my XD designs to create public link

 

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jul 1, 2020 6:29 PM UTC

    Sorry for the delay in response. Aparna, if you have an Enterprise account with Adobe, I'd recommend creating a ticket with the support using this link: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

     

    If you have a personal account, please share a screenshot of the About XD info page.

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    5 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Jun 25, 2020 1:00 PM UTC

    Hi Aparna,

     

    Sorry to hear about the trouble. Could you please try the steps suggested here: https://community.adobe.com/t5/adobe-xd/error-69-1-1-when-uploading-design/td-p/9982364?page=1

     

    If this doesn't help, please share a few more details like:

     

    1. The version of Adobe XD and the Operating System,
    2. Are you connected to a private network or a managed network like a work or school network?
    3. Is this happening with a specific file or multiple files?
    4. Have you tried creating a link using a different presets in view settings to check if it's happening with a specific preset?

     

    Regards

    Rishabh

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    AparnaManuAuthor
    Participant
    Jun 26, 2020 7:18 AM UTC

    Hi Rishabh,

     

    Below are the required details:

     

    The version of Adobe XD - 5.0.12.8 (can't update to a newer version because of some IT restrictions)

    Operating System - Windows 10

    Connected to a private network

    Its happening with each file, even with new ones.

    Have you tried creating a link using a different presets in view settings to check if it's happening with a specific preset? - not aware of how to do so.

     

     

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jul 1, 2020 6:29 PM UTC

    Sorry for the delay in response. Aparna, if you have an Enterprise account with Adobe, I'd recommend creating a ticket with the support using this link: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

     

    If you have a personal account, please share a screenshot of the About XD info page.

    Translate
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