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Alina_yes
Alina_yes
Participating Frequently
Jan 15, 2020 8:11 AM UTC
Answered

Error 91 while saving the file in XD.

 I got this message everytime I am trying to save file!!!!

There was an error saving the file as "Travel 3.xd"

n error saving the file as "Travel 3.xd"

 

The file could not be saved. Please try saving again. (Error: 91)

 

 

Please help!I cannot work like this!!!

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    Radu Stavila
    Radu StavilaCorrect answer
    Adobe Employee
    Jan 30, 2020 3:30 PM UTC

    Hi everyone. Just wanted to let you know that this issue is actively being worked on and you should be expecting a fix very soon.

    Thanks.

     

    UPDATE: The issue has been fixed and will be released in Xd 27.1. Thanks everybody for your patience and understanding.

    View reply

    52 replies

    Zeinab5FE2
    Participant
    Sep 21, 2020 2:41 PM UTC

    When is the fix expected? 

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Sep 29, 2020 9:14 AM UTC

    Hi Zeinab,

     

    It looks the issue was fixed in XD 27.1 version as mentioned in the correct answer to this post. Are you still experiencing the issue? What is the OS and XD version of you machine? Is it happening with a cloud file or local file?

     

    We will try our best to help.

     

    Thanks,

    Harshika

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    Zeinab5FE2
    Participant
    Sep 29, 2020 1:20 PM UTC

    Can I get the link to the updated version download?

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    marta.b
    Participant
    Feb 19, 2020 4:14 PM UTC

    Hello, I have a problem with my Adobe XD. When I try to save a file this is the message that appears: "The file could not be saved. Please try saving again. (Error: 91)". This message started to appear during the last week with all files I tried to save, so the problem it is not linked with the single file.

     

    I've already tried to deinstall and reinstall the app, reactivate the previous version (now i have the latest version installed), but nothing changed.

     

    Could anyone help me to solve the problem?

     

    Thanks

    Translate
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Feb 19, 2020 9:40 PM UTC

    Hi Marta, 

     

    We are sorry to hear you are having trouble saving the file in XD. Would you mind confirming if it's happening with all the files or with a specific file?What is the OS and XD version of your machine? 

     

    We will try our best to help.

     

    Thanks,

    Harshika

    Translate
    philc75911787
    Participant
    Feb 18, 2020 4:36 PM UTC

    Hi @radustavila,

    I currently work on a team of 40 who are all using Adobe XD. We just recently updated to Catalina OS and since then we're still receiving this error. We can't save files in XD. Originally it was Error 91. But as of today, after updating to the XD 27.1 hoping it was the fix, we're getting the same issue but with Error 49. Is there anything new coming down to resolve this? Thanks for the help.

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Feb 18, 2020 4:47 PM UTC

    Hi there,

     

    We are sorry to hear you are having trouble saving the file in XD. Would you mind confirming if you have tried the solution suggested in this post:https://community.adobe.com/t5/adobe-xd/crash-load-error-49-while-try-to-open-save-file-in-xd/td-p/10507855?page=4? If that doesn't help, please generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html along with a sample file and upload it to a shared location such as Creative Cloud app or Dropbox and share the url with me over a private message.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    Translate
    Pythia
    Pythia
    Participating Frequently
    Feb 14, 2020 5:36 PM UTC

    When is 27.1 scheduled to release? This has become quite an issue.  I literally can't save an XD document without clearing out the two error prompts multiple times. Thank You.

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    andrewu17181196
    Participant
    Feb 6, 2020 10:00 PM UTC

    I'm having the same problem AND cloud has stopped saving my files. All of this since the last update. Occasionally I can save without getting the error thankfully, but also Xd crashes nearly every work day now and I've lost a couple days work over this week. Adobe, what is this trash? I thought you guys were supposed to be good at making software!

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    gabriell38408248
    gabriell38408248
    Participant
    Feb 6, 2020 5:07 PM UTC

    we are really looking forward for this to be fixed 🙂

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    ericsoup
    Known Participant
    Feb 5, 2020 2:18 PM UTC

    I am also having this issue.  Very frustrating.  

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      NocturneCo
      NocturneCo
      Participant
      Feb 5, 2020 8:50 PM UTC

      I have also been experiencing this issue for a couple of weeks-- it used to save after I tried a couple of times, but now won't let me save it at all. 

      Translate
      ericsoup
      Known Participant
      Feb 5, 2020 9:03 PM UTC

      I feel like it has something to do with imported bitmap images.   When I delete all of the bitmaps, it USUALLY lets me save again.

       

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      Yesalina
      Known Participant
      Feb 5, 2020 7:57 AM UTC

      WHY DONT YOU CARE????????? DONT YOU UNDERSTAND THAT A TERRIBLE EXPERIENCE???
      SAVE A FILE IT A FUNDAMENTAL FUNCTION AND YOU CAN'T EVEN PROVIDE THIS!!!!! 

       

      YOUR DEVELOPER SENT ME FILE THAT'S DOENT FIX ANYTHING AND HE DISSAPERED!!!!!

      SUCH A HUGE Company and no one even cares!!! no one answer for me last email! 

      Translate
      mark who
      mark who
      Participant
      Feb 4, 2020 9:07 PM UTC

      I am now also having this problem on a Mac running Sierra and find that even when I save the file in the Cloud it is inaccessible from another machine running Mojave. This is incredibly frustrating. Adobe can you please provide an update on this issue?

      Translate
      Radu Stavila
      Adobe Employee
      Radu Stavila
      Adobe Employee
      Feb 5, 2020 10:33 AM UTC

      Hi Mark,

      The issue reported here only affects local files, not Cloud. Can you please elaborate on what you mean by "inaccessible" with regards to the Cloud file? Are you getting a specific error?

      Translate
        mark who
        mark who
        Participant
        Feb 5, 2020 9:24 PM UTC

        Hi there,

         

        Thanks for your reply. When I save the file in question to the Cloud and then try to access it from a separate machine it says it is unable to open the XD file, the error message says: "Sorry, we can't open this document."

        Translate
        Yesalina
        Known Participant
        Feb 3, 2020 1:42 PM UTC

        Looks like nobody cares anymore. I didn't have this problem with previous versions of XD, can you just send me the old version of XD, so I will not suffer till you fix the problem?????

        Translate
        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        Feb 3, 2020 2:33 PM UTC

        Hi Alina,

         

        We understand your frustration. You can roll back to the previous version of XD by going to the Creative Cloud app, choose XD> Click on 3 dots> Other version and you should be able to download the previous version of XD (25.3).

         

        Hope it helps.

         

        Thanks,

        Harshika

        Translate
        Yesalina
        Known Participant
        Feb 3, 2020 3:01 PM UTC

        I need the version before 25.3. this problem starts from  25.3, your developer told me to update so now I am no 26.2

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