Participating Frequently

Answered

Error 91 while saving the file in XD.

Forum|Forum|6 years ago
January 15, 2020
14 replies
5175 views

I got this message everytime I am trying to save file!!!!

There was an error saving the file as "Travel 3.xd"

n error saving the file as "Travel 3.xd"

The file could not be saved. Please try saving again. (Error: 91)

Please help!I cannot work like this!!!

Product performance

This topic has been closed for replies.

Correct answer Radu Stavila

Hi everyone. Just wanted to let you know that this issue is actively being worked on and you should be expecting a fix very soon.

Thanks.

UPDATE: The issue has been fixed and will be released in Xd 27.1. Thanks everybody for your patience and understanding.

Show previous replies

Radu StavilaCorrect answer

Adobe Employee

Hi everyone. Just wanted to let you know that this issue is actively being worked on and you should be expecting a fix very soon.

Thanks.

UPDATE: The issue has been fixed and will be released in Xd 27.1. Thanks everybody for your patience and understanding.

scout.designer

Participant

It still doesn't work. WTF

Radu Stavila

Adobe Employee

Hi Scout,

As I posted just yesterday, this issue is being worked on and a fix will be available very soon.

Thanks.

casual_Flower98C6

Participating Frequently

I have the same problem. Sometimes trying to save 3 times helps, sometimes 7 times… in the end I am able to save the file, but it's very annoying to do this every time.

I'm saving the file locally, not in the / any cloud.

Alina_yesAuthor

Participating Frequently

I Still have the same problem! ARE YOU GOING TO SOLVE THIS???

That is the most frustrating experience i have ever had with adobe! Such a serious problem, and you even not trying to resolve it!!!!

Harshika Verma

Community Manager

Hi All,

We are sorry to hear you are having trouble. Would you mind trying to rename the file and then try to save the file? Let us know if that helps.

Thanks,

Harshika

E

erind32884987

Participant

No renaming does not fix the issue. The same error occurs.

Harshika Verma

Community Manager

Hi Alina,

We are sorry to hear you are having trouble saving the file into XD. We haven't heard this error before. Would you mind telling if it's a cloud document or a local document? We would also request you to please check out this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and let us know if that helps.

We would be happy to help.

Thanks,

Harshika

Y

Yesalina

Known Participant

THAT DOESNT HELP! I DIDNT USE CREATIVE CLOUD!

I am saving document at google drive cloud! BUT NOW I CANT!

And all can say to me is that you havent heard about this error!

Wonderful!!!Happy to hear this!

I am really disappointed I use XD and pay so much money for it...

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