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Alina_yes
Alina_yes
Participating Frequently
Jan 15, 2020 8:11 AM UTC
Answered

Error 91 while saving the file in XD.

 I got this message everytime I am trying to save file!!!!

There was an error saving the file as "Travel 3.xd"

n error saving the file as "Travel 3.xd"

 

The file could not be saved. Please try saving again. (Error: 91)

 

 

Please help!I cannot work like this!!!

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    Radu Stavila
    Radu StavilaCorrect answer
    Adobe Employee
    Jan 30, 2020 3:30 PM UTC

    Hi everyone. Just wanted to let you know that this issue is actively being worked on and you should be expecting a fix very soon.

    Thanks.

     

    UPDATE: The issue has been fixed and will be released in Xd 27.1. Thanks everybody for your patience and understanding.

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    52 replies

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    Radu Stavila
    Adobe Employee
    Radu StavilaCorrect answer
    Adobe Employee
    Jan 30, 2020 3:30 PM UTC

    Hi everyone. Just wanted to let you know that this issue is actively being worked on and you should be expecting a fix very soon.

    Thanks.

     

    UPDATE: The issue has been fixed and will be released in Xd 27.1. Thanks everybody for your patience and understanding.

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      scout.designer
      scout.designer
      Participant
      Jan 31, 2020 2:28 PM UTC

      It still doesn't work. WTF

      Translate
      Radu Stavila
      Adobe Employee
      Radu Stavila
      Adobe Employee
      Jan 31, 2020 2:31 PM UTC

      Hi Scout,

      As I posted just yesterday, this issue is being worked on and a fix will be available very soon.

      Thanks.

      Translate
        casual_Flower98C6
        casual_Flower98C6
        Participating Frequently
        Jan 29, 2020 3:47 PM UTC

        I have the same problem. Sometimes trying to save 3 times helps, sometimes 7 times… in the end I am able to save the file, but it's very annoying to do this every time.

         

        I'm saving the file locally, not in the / any cloud.

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        Alina_yes
        Alina_yesAuthor
        Participating Frequently
        Jan 21, 2020 8:47 AM UTC

        I Still have the same problem! ARE YOU GOING TO SOLVE THIS???

        That is the most frustrating experience i have ever had with adobe! Such a serious problem, and you even not trying to resolve it!!!! 

        Translate
        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        Jan 21, 2020 12:58 PM UTC

        Hi All,

         

        We are sorry to hear you are having trouble. Would you mind trying to rename the file and then try to save the file? Let us know if that helps.

         

        Thanks,

        Harshika

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        erind32884987
        Participant
        Jan 21, 2020 1:04 PM UTC

        No renaming does not fix the issue. The same error occurs. 

        Translate
        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        Jan 15, 2020 12:39 PM UTC

        Hi Alina,

         

        We are sorry to hear you are having trouble saving the file into XD. We haven't heard this error before. Would you mind telling if it's a cloud document or a local document? We would also request you to please check out this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and let us know if that helps.

         

        We would be happy to help.

         

        Thanks,

        Harshika

        Translate
        Yesalina
        Known Participant
        Jan 16, 2020 1:36 PM UTC

        THAT DOESNT HELP! I DIDNT USE CREATIVE CLOUD!

        I am saving document at google drive cloud! BUT NOW I CANT! 

        And all can say to me is that you havent heard about this error!

        Wonderful!!!Happy to hear this!

        I am really disappointed I use XD and pay so much money for it...

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