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Grégory Buffard
Grégory Buffard
Participant
March 3, 2022
Answered

Error code:191 - impossible to solve

  • March 3, 2022
  • 3 replies
  • 2906 views

Hello Fellow Community,

I have been experiencing for a few days now from my PC factory reset the error code:191 while trying to install Adobe XD from the Adobe Creative Cloud app.

When I peek into the error log file, there is this:

 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:48.0.12.10
FATAL: Error occurred in install of package (Name: UWPAssets Version: 48.0.12.10). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRFABA.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf0#@#OS_Error_String: Common::Deployment::MsixvcStagingSession::GetManifestReader in MsixvcStagingSession failed with error 0x80070570.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRFABA.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf0#@#OS_Error_String: Common::Deployment::MsixvcStagingSession::GetManifestReader in MsixvcStagingSession failed with error 0x80070570.
-------------------------------------------------------------------------------------

 

Any suggestions on how to fix this issue? I have benn wondering on the internet for days trying to reach a solution but impossible, nothing works.

 

Thank you for any help on the fix.

This topic has been closed for replies.
Correct answer Grégory Buffard

Edit: By this edit I'm closing this thread, as the solution to this apparently unsolvable problem (after a windows reinstallation from 0 and other solutions I found on the internet - there are many of these problems) is just simply not using Adobe XD and switch to Figma - because there isn't any other solution, I have to switch software, very cool...

3 replies

Grégory Buffard
Grégory BuffardAuthorCorrect answer
Participant
March 3, 2022

Edit: By this edit I'm closing this thread, as the solution to this apparently unsolvable problem (after a windows reinstallation from 0 and other solutions I found on the internet - there are many of these problems) is just simply not using Adobe XD and switch to Figma - because there isn't any other solution, I have to switch software, very cool...

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
March 3, 2022

Hi @Grégory Buffard,

 

Sorry to hear about the trouble. Please try the suggestions shared by @AkinGn and if it still doesn't work, you can also refer to this article. Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

    Grégory Buffard
    Grégory BuffardAuthor
    Participant
    March 3, 2022

    Good Evening sir!

    Thank you for your suggestion, unfortunately it didn't worked :(. Also I've completly erased my PC an reinstalled Windows from 0, but it still doesn't work, so I'm concluding that it's most probably a bug in Windows 11 or in the App.

     

    But Thank You anyway for your help <3.

    AkinGn
    Community Expert
    AkinGnCommunity Expert
    Community Expert
    March 3, 2022

    Hi @Grégory Buffard , I use XD on a mac but I'd check the solution in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/installation-problems-with-code-191/td-p/11133991 pasting it below:

    Looking at the error message screenshot, it seems (just saying it seems) like all you have to do is install this macro: "Microsoft.NET.Native.Runtime.1.4 ".

     

    You need to go to the Microsoft Store and try the download from there directly.

     

    If for some reason this doesn't work or you're not able to find it, I would recommend to try the Adobe Creative Cloud Cleanup Tool to properly remove old traces of the CC app and reinstall it again using this link:   

     

    https://creativecloud.adobe.com/aps/all/desktop 

    I don't know if your problem is exactly the same but it might still help! 

      Grégory Buffard
      Grégory BuffardAuthor
      Participant
      March 3, 2022

      Good Evening sir!

      Thank you for your suggestions, unfortunately none of them worked :(. Also I've completly earased my PC an reinstalled Windows from 0, but it still doesn't work, so I'm concluding that it's most probably a bug in Windows 11 or in the App.

       

      But Thank You anyway for your help <3.

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