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sabrinac34765141
Participant
March 26, 2021
Answered

"Error: there was a problem with the playback action."while previewing my audio playback in my Iphon

  • March 26, 2021
  • 2 replies
  • 4390 views

I am trying to preview my audio playback which works fine in XD but I keep getting the same error: "there was a problem with the playback action."

 

I tried this on Google Chrome, Safari (Macbook) and Safari on my iPhone.

 

Do you have any suggestions on how to fix this?

 

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    This topic has been closed for replies.
    Correct answer Ansubedi03

    Hello sabrina,

    Thank you for reporting the issue. There is a bug has been logged for this issue and team is working on it. 

    Meanwhile, you can try this workaround:

    Quit Everything and do shutdown of the machine

    Now on the machine and try again.

    Please let me know if workaround fails to work.

     

    Regards,

    Anita Subedi

    2 replies

    D
    default9m2wchgabakv
    Participant
    June 1, 2021

    Hey,

    I have made a prototype with audio playback via adobe xd (on mac). The sound works via the latop, but when I want to view the prototype via my iphone (via safari) the sound does not work. He indicates: There was a problem with the playback action.

    How can I ensure that I can listen to the prototype with sound on the iPhone?

     

    Thanks in advance.

    Suzanne

      G
      Community Expert
      gianvitulanoCommunity Expert
      Community Expert
      June 1, 2021

      Hi default,

      have you tried also with the other browser? Also, I found this thread with a problem similar to yours: Audio Playback Error

        A
        Community Manager
        Ansubedi03Community ManagerCorrect answer
        Community Manager
        March 29, 2021

        Hello sabrina,

        Thank you for reporting the issue. There is a bug has been logged for this issue and team is working on it. 

        Meanwhile, you can try this workaround:

        Quit Everything and do shutdown of the machine

        Now on the machine and try again.

        Please let me know if workaround fails to work.

         

        Regards,

        Anita Subedi

          S
          Sabrina5C69
          Participant
          March 30, 2021

          Thank you for your reply. I re-started everything and updated the link but I am still getting the same audio playback error on my phone. It is working on my computer now though.

          A
          Community Manager
          Ansubedi03Community Manager
          Community Manager
          March 31, 2021

          Hello ,

          Quit the browsers . Try to update the link and again open in mobile browsers. If it ask to enable audio in settings, Please do that as well. 

           

          Thanks,

          Anita Subedi

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