I am trying to preview my audio playback which works fine in XD but I keep getting the same error: "there was a problem with the playback action."
I tried this on Google Chrome, Safari (Macbook) and Safari on my iPhone.
Do you have any suggestions on how to fix this?
Thank you for reporting the issue. There is a bug has been logged for this issue and team is working on it.
Meanwhile, you can try this workaround:
Quit Everything and do shutdown of the machine
Now on the machine and try again.
Please let me know if workaround fails to work.
Thank you for your reply. I re-started everything and updated the link but I am still getting the same audio playback error on my phone. It is working on my computer now though.
Quit the browsers . Try to update the link and again open in mobile browsers. If it ask to enable audio in settings, Please do that as well.
Hi Anita, Thank you for your response. I have updated the link and tried opening it on my iPhone in Safari (that says I need to enable auto-play - how do you do this on an iPhone) and Chrome (which states there is a problem with playback action). Thank you.