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SproetS
SproetS
Inspiring
December 16, 2022
Answered

Error while opening XD: Adobe XD.app is corrupted and cannot be opened on macOS Ventura

  • December 16, 2022
  • 2 replies
  • 1341 views

Hello, I just get a job to design a website but I found out Adobe XD is not working.

I deinstalled XD via Adobe CC app and re-installed it. I rebooted the machine and threw away the preferences. What to do?

It gives the message:

Adobe XD.app is corrupted and cannot be opened.
 
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This topic has been closed for replies.
Correct answer Harshika Verma

Thank you for sharing the requested info and screenshot of the error, @SproetS.


Please go to System settings> Privacy and Security >Security>Select App store and identified Developer> Open Anyway.

 

Please see the screenshot below for reference-

 

 

 

 

 

 

 

Let us know if that helps.

 

Thanks,

Harshika

2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
December 20, 2022

Hi @SproetS,

 

We would like to follow up on your issue. Are you able to open XD after doing a clean installation?

 

We will try our best to help.

 

Thanks,

Harshika

    SproetS
    SproetSAuthor
    Inspiring
    December 21, 2022

    Ha Harshika, thanks for the reply. No, after re-install via Adobe CC app and the cleaning of preferences XD still will not open. Otere Adobe apps have no problems.

    Sorry, I use Adobe CC in Dutch, the screenshot complains about the date the app is downloaded...

    Mac OSX Ventura 13.0.1

    MacBook Pro Intel i9

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    December 27, 2022

    Thank you for sharing the requested info and screenshot of the error, @SproetS.


    Please go to System settings> Privacy and Security >Security>Select App store and identified Developer> Open Anyway.

     

    Please see the screenshot below for reference-

     

     

     

     

     

     

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    AkinGn
    Community Expert
    AkinGnCommunity Expert
    Community Expert
    December 16, 2022

    Hi @SproetS, as I see in this conversation (although the error message you get is not exactly the same) as @HARSHIKA_VERMA mentioned, I'd also suggest doing a clean uninstall-reinstallation with the cleaner tool here: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html? 
    Hope this helps!

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