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SproetS
SproetS
Inspiring
Dec 16, 2022 1:18 PM UTC
Answered

Error while opening XD: Adobe XD.app is corrupted and cannot be opened on macOS Ventura

Hello, I just get a job to design a website but I found out Adobe XD is not working.

I deinstalled XD via Adobe CC app and re-installed it. I rebooted the machine and threw away the preferences. What to do?

It gives the message:

Adobe XD.app is corrupted and cannot be opened.
 
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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Dec 27, 2022 3:30 PM UTC

Thank you for sharing the requested info and screenshot of the error, @SproetS.


Please go to System settings> Privacy and Security >Security>Select App store and identified Developer> Open Anyway.

 

Please see the screenshot below for reference-

 

 

 

 

 

 

 

Let us know if that helps.

 

Thanks,

Harshika

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6 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Dec 20, 2022 8:33 PM UTC

Hi @SproetS,

 

We would like to follow up on your issue. Are you able to open XD after doing a clean installation?

 

We will try our best to help.

 

Thanks,

Harshika

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    SproetS
    SproetSAuthor
    Inspiring
    Dec 21, 2022 3:14 PM UTC

    Ha Harshika, thanks for the reply. No, after re-install via Adobe CC app and the cleaning of preferences XD still will not open. Otere Adobe apps have no problems.

    Sorry, I use Adobe CC in Dutch, the screenshot complains about the date the app is downloaded...

    Mac OSX Ventura 13.0.1

    MacBook Pro Intel i9

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    Dec 27, 2022 3:30 PM UTC

    Thank you for sharing the requested info and screenshot of the error, @SproetS.


    Please go to System settings> Privacy and Security >Security>Select App store and identified Developer> Open Anyway.

     

    Please see the screenshot below for reference-

     

     

     

     

     

     

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    Translate
    AkinGn
    Community Expert
    AkinGnCommunity Expert
    Community Expert
    Dec 16, 2022 2:50 PM UTC

    Hi @SproetS, as I see in this conversation (although the error message you get is not exactly the same) as @HARSHIKA_VERMA mentioned, I'd also suggest doing a clean uninstall-reinstallation with the cleaner tool here: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html? 
    Hope this helps!

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