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Andreas Dobos
Inspiring
Nov 24, 2020 1:23 PM UTC
Answered

Error while publishing, creating and opening shared links in XD.

Hello,

 

I cannot share protoypes. Always get an 4005 error although my e-mail address is confirmed. Yesterday publishing worked, today not. None of my documents, even new one, can be published. 

 

I'm using the most recent version of Adobe XD.

 

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    CRiosRSTCorrect answer
    Inspiring
    Nov 24, 2020 2:02 PM UTC

    Looks like prototype links are back up!

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    24 replies

    louisam19629639
    Participant
    Nov 24, 2020 3:16 PM UTC

    Hi there,

     

    Our development / design review and user testing links are completely messed up today. I see comments from Adobe saying the server issues are fixed, but from our point of view - they're still messed up.

     

    Please can you confirm when service will return to normal or will we have to regenerate links again (for the millionth time of trying!)

     

    thanks

    Louisa

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    louisam19629639
    Participant
    Nov 24, 2020 4:10 PM UTC

    BTW we're also experiencing the loss of comments. Ie. we used to be able to collect comments and apply the changes, update the link and still see the comments. Whereas now we have to generate a new link after every edit thus losing the comments. Not ideal for client feedback / keeping track of changes.

    Can you advise when this will be fixed?

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    louisam19629639
    Participant
    Nov 24, 2020 4:11 PM UTC

    @HARSHIKA_VERMA 

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    CRiosRSTCorrect answer
    Inspiring
    Nov 24, 2020 2:02 PM UTC

    Looks like prototype links are back up!

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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Nov 24, 2020 2:09 PM UTC

      Thanks for confirmation. Yes the services seems to be working fine now.

       

      We are sorry for the inconvenience.

       

      Thanks,

      Harshika

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        Suresh5C2B
        Participant
        Nov 24, 2020 1:57 PM UTC

        I am facing issue with Cloud document file sync 500 error and Cloud web collaboration design review share url are not opening and Library sync error.

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        Wenkit5C6E
        Participant
        Nov 24, 2020 1:52 PM UTC

        hi when i try to generate the link , it shows something went wrong tell me whats the problem or issue i am facing and solve it 

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        mateuszz58566304
        Participant
        Nov 24, 2020 1:50 PM UTC

        same here

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        Adobe Employee
        DeXigneer
        Adobe Employee
        Nov 24, 2020 1:49 PM UTC

        I am getting 55:xx error code while updating my design links on XD or trying to create a new link. Please help.

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          Russell5CBF
          Participant
          Nov 24, 2020 1:43 PM UTC

          Unable to share any links from any XD files, I have wasted hours a day for the last 4 or 5 days trying to publish files to my team. I'm actually unable to work currently - unacceptable as I am paying for 2 accounts and can't do any work. 

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            werk-c
            Participant
            Nov 24, 2020 1:43 PM UTC

            All links to my prototypes are not working anymore and I can't update my prototypes: error 55:47.

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            yohannk49678159
            Participant
            Nov 24, 2020 1:43 PM UTC

            Hello i have the same issue, and i suddenly lost more than 8 months of work...

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            Harshika Verma
            Community Manager
            Harshika VermaCommunity Manager
            Community Manager
            Nov 24, 2020 1:48 PM UTC

            Hi All, 

             

            Thanks for waiting. Yes, there are confirmed server issues at our end and team has already raised a CSO for it. The entire team is actively working on it to fix it as soon as possible.

             

            We will update you here as soon as it is fixed.

             

            We are sorry for the inconvenience.

             

            Note: Marking it as correct only to highlight.

             

            Thanks,

            Harshika

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              Tashschiet
              Participant
              Nov 24, 2020 1:38 PM UTC

              The prototype link option for User Testing doesn't work, shows as Error 4005 or Error -1

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                Harshika Verma
                Community Manager
                Harshika VermaCommunity Manager
                Community Manager
                Nov 24, 2020 2:02 PM UTC

                Hi All,

                 

                It looks like the services are coming back to normal. Could you please try to refresh links and then try again and see if that helps?

                 

                Thanks,

                Harshika

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